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IMAP & Exim Failures

Discussion in 'E-mail Discussion' started by Julia_M123, Dec 14, 2018.

  1. Julia_M123

    Julia_M123 Member

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    Hello,

    I use gmail to connect to my server and send E-mails

    the problem happened automatically and suddenly i can't use the emails from google and all of them disconnected

    I received many emails (Every 5-Minutes) from cPanel monitoring
    FAILED : imap

    Code:
    Reason    TCP Transaction Log:
    << * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
    >> A001 LOGIN __cpanel__service__auth__imap__ACi8oQWLubnNA_78l4nnQZ_XsK4sm6jXr34nJ0W3KHxkhi9Wu86Z4ztLCEMuo7M_ W2rLtx23nMLgj7mpAArzjlYM4r5QdEIM_sfZw7tMulrPU7AYxX5rGl_uEQqL6vdn
    << A001 NO [AUTHENTICATIONFAILED] Authentication failed.
    imap: ** [A001 NO [AUTHENTICATIONFAILED] Authentication failed. != A001 OK]
    : Died
    FAILED : exim

    Code:
    Reason    TCP Transaction Log:
    << 220-NAME SERVER ESMTP Exim 4.91 #1 Thu, 13 Dec 2018 21:56:39 -0800
    << 220-We do not authorize the use of this system to transport unsolicited,
    << 220 and/or bulk e-mail.
    >> EHLO localhost
    << 250-NAME SERVER Hello localhost [127.0.0.1]
    << 250-SIZE 52428800
    << 250-8BITMIME
    << 250-PIPELINING
    << 250-AUTH PLAIN LOGIN
    << 250-STARTTLS
    << 250 HELP
    >> AUTH PLAIN AF9fY3BhbmVsX19zZXJ2aWNlX19hdXRoX19leGltX19LYWtzV3lydE5vTllPUUVVVGxVbG13bnplS09BT3FJS0J1bVpsazNBcFIyMU42UUtuZkZEX0JCcmNmWDh4OFBzAE1hV1NmNnd5dUVoamNuNVlGekZFNjZXOEZIZkptUWM5M3VFaFhKY1JxUlp0cVpMdFZ1S08xRTFoOENuU3FYR1I=
    << 535 Incorrect authentication data
    exim: ** [535 Incorrect authentication data != 2]
    : Died
    *Note: i removed my server name from the previous code :)

    And this is mail log (less /var/log/maillog)

    Code:
    Dec  9 04:34:03 julia spamd[6539]: spamd: connection from ::1 [::1]:49312 to port 783, fd 5
    Dec  9 04:34:03 julia spamd[6106]: prefork: child states: I
    Dec  9 04:34:03 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<ArtKEJZ83rh/AAAB>
    Dec  9 04:34:04 julia dovecot: lmtp(15655): Connect from local
    Dec  9 04:34:04 julia dovecot: lmtp(15655): Disconnect from local: Successful quit
    Dec  9 04:34:04 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=15667, secured, session=<T85UEJZ8kp1/AAAB>
    Dec  9 04:34:04 julia dovecot: imap(__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi9wu86z4ztlcemuo7m_): Logged out in=11, out=476, bytes=11/476
    Dec  9 04:39:06 julia spamd[6539]: spamd: connection from ::1 [::1]:54188 to port 783, fd 5
    Dec  9 04:39:06 julia spamd[6106]: prefork: child states: I
    Dec  9 04:39:06 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<bU5RIpZ86st/AAAB>
    Dec  9 04:39:06 julia dovecot: lmtp(15894): Connect from local
    Dec  9 04:39:06 julia dovecot: lmtp(15894): Disconnect from local: Successful quit
    Dec  9 04:39:07 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=15906, secured, session=<lRRbIpZ8nLB/AAAB>
    Dec  9 04:39:07 julia dovecot: imap(__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi9wu86z4ztlcemuo7m_): Logged out in=11, out=476, bytes=11/476
    Dec  9 04:43:56 julia dovecot: pop3-login: Login: user=<xxxxx>, method=PLAIN, rip=209.85.210.162, lip=191.101.10.156, mpid=16072, TLS, session=<djeVM5Z8kIPRVdKi>
    Dec  9 04:43:56 julia dovecot: pop3(xxxx): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0, bytes=24/127
    Dec  9 04:48:50 julia dovecot: pop3-login: Login: user=<xxxx>, method=PLAIN, rip=209.85.167.168, lip=191.101.10.156, mpid=16220, TLS, session=<L1AaRZZ8o5DRVaeo>
    Dec  9 04:48:50 julia dovecot: pop3(xxx): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0, bytes=24/127
    Dec  9 04:48:50 julia spamd[6539]: spamd: connection from ::1 [::1]:47684 to port 783, fd 5
    Dec  9 04:48:50 julia spamd[6106]: prefork: child states: I
    Dec  9 04:48:50 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<QwAjRZZ8gLJ/AAAB>
    Dec  9 04:48:50 julia dovecot: lmtp(16261): Connect from local
    Dec  9 04:48:50 julia dovecot: lmtp(16261): Disconnect from local: Successful quit
    Dec  9 04:48:51 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=16268, secured, session=</xotRZZ8Lpd/AAAB>
    Dec  9 04:48:51 julia dovecot: imap(__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi9wu86z4ztlcemuo7m_): Logged out in=11, out=476, bytes=11/476
    Dec  9 04:50:16 julia dovecot: pop3-login: Login: user=<xxxxx>, method=PLAIN, rip=209.85.167.167, lip=191.101.10.156, mpid=16371, TLS, session=<y8NHSpZ8spfRVaen>
    Dec  9 04:50:16 julia dovecot: pop3(xxxxx): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0, bytes=24/127
    Dec  9 04:55:18 julia spamd[6539]: spamd: connection from ::1 [::1]:54726 to port 783, fd 5
    Dec  9 04:55:18 julia spamd[6106]: prefork: child states: I
    Dec  9 04:55:18 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<alJBXJZ8As5/AAAB>
    Dec  9 04:55:18 julia dovecot: lmtp(16546): Connect from local
    Dec  9 04:55:18 julia dovecot: lmtp(16546): Disconnect from local: Successful quit
    Dec  9 04:55:19 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=16559, secured, session=<ffVKXJZ8xrJ/AAAB>
    
    *Note: i removed my Email addresses from the previous code :)

    So any one can help me without opening tickets ??
     
    #1 Julia_M123, Dec 14, 2018
    Last edited by a moderator: Dec 14, 2018
  2. loyalcom

    loyalcom Member

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    Did you reboot your server?? Please reboot first
     
  3. Julia_M123

    Julia_M123 Member

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    I tried but i knew the problem
    the problem that cPanel update their policy to make the mail server didn't connected and failed when you don'y renew your license to force you renew it !! and this update working now but cPanel didn't publish it in change log !
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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