IMAP & Exim Failures

[Julia_M123]

Hello,

I use gmail to connect to my server and send E-mails

the problem happened automatically and suddenly i can't use the emails from google and all of them disconnected

I received many emails (Every 5-Minutes) from cPanel monitoring
FAILED : imap

Reason    TCP Transaction Log:
<< * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
>> A001 LOGIN __cpanel__service__auth__imap__ACi8oQWLubnNA_78l4nnQZ_XsK4sm6jXr34nJ0W3KHxkhi9Wu86Z4ztLCEMuo7M_ W2rLtx23nMLgj7mpAArzjlYM4r5QdEIM_sfZw7tMulrPU7AYxX5rGl_uEQqL6vdn
<< A001 NO [AUTHENTICATIONFAILED] Authentication failed.
imap: ** [A001 NO [AUTHENTICATIONFAILED] Authentication failed. != A001 OK]
: Died

FAILED : exim

Reason    TCP Transaction Log:
<< 220-NAME SERVER ESMTP Exim 4.91 #1 Thu, 13 Dec 2018 21:56:39 -0800
<< 220-We do not authorize the use of this system to transport unsolicited,
<< 220 and/or bulk e-mail.
>> EHLO localhost
<< 250-NAME SERVER Hello localhost [127.0.0.1]
<< 250-SIZE 52428800
<< 250-8BITMIME
<< 250-PIPELINING
<< 250-AUTH PLAIN LOGIN
<< 250-STARTTLS
<< 250 HELP
>> AUTH PLAIN AF9fY3BhbmVsX19zZXJ2aWNlX19hdXRoX19leGltX19LYWtzV3lydE5vTllPUUVVVGxVbG13bnplS09BT3FJS0J1bVpsazNBcFIyMU42UUtuZkZEX0JCcmNmWDh4OFBzAE1hV1NmNnd5dUVoamNuNVlGekZFNjZXOEZIZkptUWM5M3VFaFhKY1JxUlp0cVpMdFZ1S08xRTFoOENuU3FYR1I=
<< 535 Incorrect authentication data
exim: ** [535 Incorrect authentication data != 2]
: Died

*Note: i removed my server name from the previous code

And this is mail log (less /var/log/maillog)

Dec  9 04:34:03 julia spamd[6539]: spamd: connection from ::1 [::1]:49312 to port 783, fd 5
Dec  9 04:34:03 julia spamd[6106]: prefork: child states: I
Dec  9 04:34:03 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<ArtKEJZ83rh/AAAB>
Dec  9 04:34:04 julia dovecot: lmtp(15655): Connect from local
Dec  9 04:34:04 julia dovecot: lmtp(15655): Disconnect from local: Successful quit
Dec  9 04:34:04 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=15667, secured, session=<T85UEJZ8kp1/AAAB>
Dec  9 04:34:04 julia dovecot: imap(__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi9wu86z4ztlcemuo7m_): Logged out in=11, out=476, bytes=11/476
Dec  9 04:39:06 julia spamd[6539]: spamd: connection from ::1 [::1]:54188 to port 783, fd 5
Dec  9 04:39:06 julia spamd[6106]: prefork: child states: I
Dec  9 04:39:06 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<bU5RIpZ86st/AAAB>
Dec  9 04:39:06 julia dovecot: lmtp(15894): Connect from local
Dec  9 04:39:06 julia dovecot: lmtp(15894): Disconnect from local: Successful quit
Dec  9 04:39:07 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=15906, secured, session=<lRRbIpZ8nLB/AAAB>
Dec  9 04:39:07 julia dovecot: imap(__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi9wu86z4ztlcemuo7m_): Logged out in=11, out=476, bytes=11/476
Dec  9 04:43:56 julia dovecot: pop3-login: Login: user=<xxxxx>, method=PLAIN, rip=209.85.210.162, lip=191.101.10.156, mpid=16072, TLS, session=<djeVM5Z8kIPRVdKi>
Dec  9 04:43:56 julia dovecot: pop3(xxxx): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0, bytes=24/127
Dec  9 04:48:50 julia dovecot: pop3-login: Login: user=<xxxx>, method=PLAIN, rip=209.85.167.168, lip=191.101.10.156, mpid=16220, TLS, session=<L1AaRZZ8o5DRVaeo>
Dec  9 04:48:50 julia dovecot: pop3(xxx): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0, bytes=24/127
Dec  9 04:48:50 julia spamd[6539]: spamd: connection from ::1 [::1]:47684 to port 783, fd 5
Dec  9 04:48:50 julia spamd[6106]: prefork: child states: I
Dec  9 04:48:50 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<QwAjRZZ8gLJ/AAAB>
Dec  9 04:48:50 julia dovecot: lmtp(16261): Connect from local
Dec  9 04:48:50 julia dovecot: lmtp(16261): Disconnect from local: Successful quit
Dec  9 04:48:51 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=16268, secured, session=</xotRZZ8Lpd/AAAB>
Dec  9 04:48:51 julia dovecot: imap(__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi9wu86z4ztlcemuo7m_): Logged out in=11, out=476, bytes=11/476
Dec  9 04:50:16 julia dovecot: pop3-login: Login: user=<xxxxx>, method=PLAIN, rip=209.85.167.167, lip=191.101.10.156, mpid=16371, TLS, session=<y8NHSpZ8spfRVaen>
Dec  9 04:50:16 julia dovecot: pop3(xxxxx): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0, bytes=24/127
Dec  9 04:55:18 julia spamd[6539]: spamd: connection from ::1 [::1]:54726 to port 783, fd 5
Dec  9 04:55:18 julia spamd[6106]: prefork: child states: I
Dec  9 04:55:18 julia dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<alJBXJZ8As5/AAAB>
Dec  9 04:55:18 julia dovecot: lmtp(16546): Connect from local
Dec  9 04:55:18 julia dovecot: lmtp(16546): Disconnect from local: Successful quit
Dec  9 04:55:19 julia dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__aci8oqwlubnna_78l4nnqz_xsk4sm6jxr34nj0w3khxkhi...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=16559, secured, session=<ffVKXJZ8xrJ/AAAB>

*Note: i removed my Email addresses from the previous code

So any one can help me without opening tickets ??

 

[loyalcom]

Did you reboot your server?? Please reboot first

 

[Julia_M123]

I tried but i knew the problem
the problem that cPanel update their policy to make the mail server didn't connected and failed when you don'y renew your license to force you renew it !! and this update working now but cPanel didn't publish it in change log !

 

[cPanelMichael]

Hello @Julia_M123,

There's an existing thread on this topic at:

Pending Publication - [CPANEL-24359] Inaccurate service failure notifications sent out when license is not valid

Thank you.