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IMAP folder problems

Discussion in 'General Discussion' started by tomf, Dec 22, 2004.

  1. tomf

    tomf Registered

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    Problems! IMAP folders and Outlook

    First I'd like to say this is a great forum and a great resource. Thank you to all!

    Now my question (really sorry if this is not the correct forum, I could not find one devoted to Mail issues):

    We have set up Outlook 2003 to use IMAP, which is great. The problem is that the only mail folder that actually connects properly in Outlook is INBOX -- the others, namely INBOX.Drafts INBOX.Sent and INBOX.Trash, do not connect from within Outlook. Although I can see the names of these folders in Outlook, clicking on them does not list the contents (Outlook actually reports that "there are no items to display" however I know that is not the case).

    One thing that I noticed is that Outlook changes these folder's names to mixed upper-case and lower-case (eg. "Inbox.Sent" instead of "INBOX.Sent"), which MAY be causing the problem. However, from within Outlook the folder "Inbox" works fine, even though it should be "INBOX".

    I tried unsubscribing and re-subscribing the IMAP folders, but it makes no difference. I even tried renaming the folders in Outlook with the proper capitalization, but Outlook immediately changes the capitalization back to the style it prefers ("Inbox.Sent" instead of "INBOX.Sent"). This effectively renders the actual folders on the server unreachable.

    Has anyone come across this headache before, or better yet have a solution? I realize that this is not strictly a cpanel or WHM issue, since the server is running fine, however I thought that someone may also be in the unfortunate position of having to set up customers who use MS Office products on a daily basis.

    Thanks in advance!

    --Losing hair by the hour :eek:
    TomF

    PS. this is a re-post of my message in another forum that received 1 view and 0 replies, so I am trying a second time here!
     
    #1 tomf, Dec 22, 2004
    Last edited: Jan 3, 2005
  2. dezignguy

    dezignguy Well-Known Member

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    I'm fairly sure those extra folders are used and created by the webmail software... not positive on that info... but that was my understanding.
     
  3. tomf

    tomf Registered

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    Actually, no, the webmail software is able to use the default folders/structure that appears when each new mailbox is created. It is Outlook that wants to create new folders like "Junk Mail".

    My problem is that Outlook cannot seem to connect to these actual folders... could it be because the capitalization does not match exactly?

    Still frustrated :(
     
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