Imap folders only works with mail.domain.com server

Augusto Will

Active Member
Sep 9, 2011
43
6
58
cPanel Access Level
Root Administrator
Hi, when my clients configure the imap server: domain.com, the imap folders disappear, only work if the client configure the imap server on mail client as: mail.domain.com

Why?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Could you let us know the specific email client you are reproducing this issue with, as well as the basic mail server settings you are using in the email client (e.g. server name, port)? Also, does the domain name utilize the AutoSSL feature for it's SSL certificate?

Thank you.