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Imap folders only works with mail.domain.com server

Discussion in 'E-mail Discussions' started by Augusto Will, May 11, 2017.

  1. Augusto Will

    Augusto Will Active Member

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    Hi, when my clients configure the imap server: domain.com, the imap folders disappear, only work if the client configure the imap server on mail client as: mail.domain.com

    Why?

    Thank you.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the specific email client you are reproducing this issue with, as well as the basic mail server settings you are using in the email client (e.g. server name, port)? Also, does the domain name utilize the AutoSSL feature for it's SSL certificate?

    Thank you.
     
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