The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

IMAP issues. Email on one device, but not on other, and vice versa

Discussion in 'E-mail Discussions' started by malloc, Nov 29, 2012.

  1. malloc

    malloc Member

    Joined:
    Nov 29, 2012
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hey there. I have two devices setup to receive email, one laptop with outlook 2010 and the other with a android phone. They are both setup with IMAP to receive/send email. However, it seems like the two are competing to receive the emails. If the laptop get s new message first, then the phone won't get it. And if the phone gets it, then the laptop wont. The weird thing is that the email's are still on the server. Any suggestions? Is this a WHM setting I have to change somewhere
     
  2. mtindor

    mtindor Well-Known Member

    Joined:
    Sep 14, 2004
    Messages:
    1,279
    Likes Received:
    36
    Trophy Points:
    48
    Location:
    inside a catfish
    cPanel Access Level:
    Root Administrator
    There is no special WHM setting that would fix that. It really sounds like you don't have both accounts set up as IMAP. With IMAP, the mail is left on the server. Since the message is left on the server, it's available for any device / PC to view at any time using IMAP. It really sounds like at least one of your devices is using POP3 and is downloading the message and deleting it before the other gets to see it.

    If you truly are using IMAP across the board [for everything] on that email account, log into your webmail interface and see if you see ALL messages in there [including the ones the phone didn't get and the ones the PC didn't get].

    M
     
  3. malloc

    malloc Member

    Joined:
    Nov 29, 2012
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Thanks a lot mtindor, that was the problem. I had one with the pop3 setting. I appreciate it!
     
  4. mtindor

    mtindor Well-Known Member

    Joined:
    Sep 14, 2004
    Messages:
    1,279
    Likes Received:
    36
    Trophy Points:
    48
    Location:
    inside a catfish
    cPanel Access Level:
    Root Administrator
    You're welcome. Glad you got it figured out :)

    M
     
Loading...

Share This Page