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IMAP mail getting deleted

Discussion in 'E-mail Discussion' started by filth, Dec 10, 2007.

  1. filth

    filth Active Member

    Jun 18, 2004
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    I am not sure if this is a cPanel problem or a user problem but I would be thankful for any advice.

    We were contacted by 1 of our account holders last week, there emails had been deleted in the imap account. They thought that it may have been caused by the owner having his mobile phone stolen (I assume he used it to connect to his imap account). We retrieved the backup and all was fine until again today he has contacted us with the same problem.

    I am of course ensuring that he has changed the password for the accounts in question. Do you know of anything else that may cause this? I would assume that the settings on his email client are correct as he has been using it for a couple of years with no problem at all.

    What would be the best way to diagnose what is going on (even if to find they were deleted by the account holder)?

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