Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

IMAP mails delayed

Discussion in 'E-mail Discussion' started by Dante78, Nov 7, 2017.

  1. Dante78

    Dante78 Well-Known Member

    Joined:
    May 1, 2010
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    56
    Hello

    I have a client who use IMAP on his PCs. Mails arrived ok, on the server, also in the inbox, but in the PCs are showing up later. He have to close Outlook several times and opene it again, in order to show up those mail also in his computer, despite the fact that they are existing in the server.

    On mobil phones, where he use POP3, mails are arriving ok, but on PCs, not

    Please advice

    There is a probleme with IMAP, outlook, or else?

    Thanks
     
    #1 Dante78, Nov 7, 2017
    Last edited: Nov 7, 2017
  2. Haym

    Haym Active Member

    Joined:
    May 12, 2017
    Messages:
    39
    Likes Received:
    5
    Trophy Points:
    8
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    As everything is working fine on mobile, this would suggest an issue on the client side with the PC.

    Have you checked Outlook's sync frequency configuration?
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Dante78

    Dante78 Well-Known Member

    Joined:
    May 1, 2010
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    56
    Hello

    They perform manual Send/Receive and still not showing....
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Are you sure the emails were not already accessed via POP3? Once an email is downloaded via POP3, it's removed from the server and won't appear in the inbox of another email client using IMAP.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Dante78

    Dante78 Well-Known Member

    Joined:
    May 1, 2010
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    56
    Hello

    I repeat:

    Mobile: POP3 (It cannot be removed from server, because they are not downloaded on mobile, just displayed)
    PC: IMAP (they perform manual send/receive, and still not showing, but after few restarts of mail appplication)
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice