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IMAP sync outlook 2013 + Roundcube (webmail)

Discussion in 'E-mail Discussion' started by Zurrie, Jan 18, 2018.

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  1. Zurrie

    Zurrie Member

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    Hello,

    Can someone help to explain more about how IMAP works with RoundCube in cPanel server?

    i found a difficulty to solve problem when one email account missing mails from last week.

    A. My current version setting are:

    1. Server version cPanel = Version 68.0.26 (centos7).
    2. Daily use webmail roundcube via chrome (Version 63.0.3239.132(64bit)).
    3. Microsoft Outlook home and bussiness 2013 - Version 15.0.4997.1000
    4. MDBOX
    5. Dovecot

    B. Previous Setting at outlook 2013 before incident missing mails:

    "manually config #1"
    incoming email1.domainname.com port: 143 - no SSL
    outgoing email1.domainname.com port: 26 - no SSL

    The next day i change the configuration into:

    "manually config #2"
    incoming mail.domainname.com port: 993 - SSL
    outgoing mail.domainname.com port: 465 - SSL

    i saw some mails are missing after that in "sent" folder including "few folders and sub-folder" that i create myself via outlook 2013 which i believe should be the same data (sync) with cPanel webmail (rouncube).

    C. What i did:

    - change into previous setting again "manually config #1" no good result.
    - changing browser using mozilla.
    - test using different webmail squirrelmail and horde - no good result.

    Just curious why this behaviour happen in my server.

    Regards,

    Zurrie
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Check to verify you are subscribed to those additional folders in Roundcube:

    "Roundcube >> Settings >> Folders"

    Thank you.
     
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  3. Zurrie

    Zurrie Member

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    Hello,

    Yes, already set that before the incident happen and i never change it.

    regards,
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  5. Zurrie

    Zurrie Member

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    Hello,

    i have read the thread it seems only works with outlook 2010 only and it explain about how to activate "sent folder" which i did activate it (double check) with my outlook 2013 - the step by step explanation from Microsoft - https://support.microsoft.com/en-us/help/2958272/email-sent-using-outlook-are-not-saved-to-the-sent-items-folder

    Still doesnt solve my problem because the mails should be on the folders in my outlook 2013 (info first post) before "sync" to cPanel RoundCube but its missing after i change the configuration.

    im still confuse, is that possible the IMAP overwrite emails from my outlook 2013 or vice versa

    1. outlook 2013 overwrite webmail roundcube

    or

    2. roundcube webmail overwrite outlook 2013

    Regards,

    Zurrie
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look at your system?

    Thank you.
     
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