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[IMPORTANT] cPanel Backups are not working (check your server!)

Discussion in 'General Discussion' started by advisor, Sep 20, 2004.

  1. advisor

    advisor Member

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    I use cPanel backup feature to backup all system and accounts files to another HD.

    I was not in doubt that cPanel backups wont be fully restored but after restoring an account, some dbs were not restored (cuz cPanel didn't take the MySQL backup properly ;))

    I also verifed that by checking the backup log and I found several entries like the following(even in small-size dbs):

    Code:
    Grabbing mysql dbs.../usr/bin/mysqldump: Error 2013: Lost connection to MySQL server
    during query when dumping table `XXXX` at row: XX
    
    I noticed this error has been occured in many cpanel servers (some of mine and others of my friends

    Any fix for this yet?!
     
  2. chirpy

    chirpy Well-Known Member

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    No idea. Have you logged a support ticket with cPanel for them to investigate?
     
  3. mark1

    mark1 Well-Known Member

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    Also seeing this on 2 servers :(
     
  4. mramos

    mramos Member

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    I 'm have the same problem

    Any sugestions ?

    Tks.
     
  5. chirpy

    chirpy Well-Known Member

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    Check bugzilla to see if there's a Bug open. If not, open one.
     
  6. dunno

    dunno Active Member

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    I started seeing this (in addition to various other backup errors) recently as well.
     
  7. cPanelNick

    cPanelNick Administrator
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    If you haven't put a ticket in yet, please do. Your mysql timeout is probably set way too low.
     
  8. Pda0

    Pda0 Well-Known Member

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    Me too

    .pd
     
  9. dunno

    dunno Active Member

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    I doubt this has anything to do with it, I have tested timeouts in the millions and it still happens.
     
  10. H2Hosting.com

    H2Hosting.com Well-Known Member

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    The same problem!!! /homedir is empty in backup!
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I have a sneaking feeling this is my problem. It appears by the log that backups are now working, but it's failing on one large account and only on two tables of that accounts DB. The largest two. attachments, and post tables. (VB forums)
     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I should also mention that doing a "Full Backup" via cPanel it does complete ok, but cripples site speed wise during the backup process. But no errors in the email about it being completed.
     
  13. H2Hosting.com

    H2Hosting.com Well-Known Member

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    When this problem will be fixed??? It's strange that backup script does not copy /public_html!

    What is wrong with Cpanel ?
     
  14. terryb10

    terryb10 Member

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    My stats are not being updated. Is this part of the same problem?

    Terry
     
  15. easyhttp

    easyhttp Active Member

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    a fast solution till Cpanel staff solve it would be using FTP to local host backup
     
  16. terryb10

    terryb10 Member

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    Is this a response to my post?
    "a fast solution till Cpanel staff solve it would be using FTP to local host backup"

    If so, how do I do this? I am very new to Cpanel and unexperienced.

    Thanks,
    Terry
    __________________
     
  17. aljuhani

    aljuhani Member

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    The same here !! :(

    we need urgent help
     
  18. easyhttp

    easyhttp Active Member

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  19. teknowebworks

    teknowebworks Active Member

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    Also having issues with FTP backup. its only producing files that are 2k each. Worst yet it over-wrote my other ones. Can someone get an ETA on this getting fixed?
     
  20. aljuhani

    aljuhani Member

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    Remote FTP Backup doesn't back correctly :confused:
     
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