Imported account from different server, created a new email address, can't log in

tbare

Member
Sep 1, 2013
6
0
1
cPanel Access Level
Root Administrator
I'm having an issue getting a newly migrated account's non-imported email account logged into webmail (or at all).

I'm able to login to webmail, but when I select, Horde, RoundCube or SquirrelMail, I get "Login Failed" -- won't let me log in.

I can, however, log in using an imported email account.

I've ran
Code:
/scripts/whoowns domain.com
and it looks great.

I've also ran:
Code:
tail -fn0 /var/cpanel/roundcube/log/errors
and get the following line:
Code:
 IMAP Error: Login failed for [EMAIL ADDRESS IN QUESTION] from [SERVER MAIN IP - not IP assigned to account]. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess380702541/3rdparty/roundcube/index.php?_task=login&_action=login)
Any Idea? I'm at a loss, and rather frustrated that I can't figure this out.

Thanks!
 
Last edited:

tbare

Member
Sep 1, 2013
6
0
1
cPanel Access Level
Root Administrator
As an update, I've set: "Mail authentication via domain owner password" to True in Server Settings > Tweak Settings > Mail and attempted to log in using that account - still the same issue.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Somehow, everything seems to be working now. The only thing that changed since my last post was time...
Hello :)

Have you tested with the "Mail authentication via domain owner password" option disabled? Did you try changing the password to the email account?

Thank you.