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Impossible restore account

Discussion in 'General Discussion' started by xalupeao, Oct 30, 2012.

  1. xalupeao

    xalupeao Member

    Joined:
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    Location:
    Santiago, Chile
    cPanel Access Level:
    DataCenter Provider
    HTML:
    cPanel restorepkg 2
    Force Mode: no
    Reseller Privs Restore: yes
    
    Searching /home....
    checked 5 files.....
    No Restorable archives found!
    
    Searching /home2....
    checked 0 files.....
    No Restorable archives found!
    
    Searching /home3....
    checked 0 files.....
    No Restorable archives found!
    
    Searching /root....
    Found username.tar.gz !
    Extracting tarball...................
    Done
    Extracting Domain....Done
    Sorry, we were unable to restore the account. Information about username's primary domain is either missing or corrupt. For more information, please examine /root/cprestore/username/cp/username
    checked 7 files.....
    this is a backup generate aumatic by cpanel.

    i can do?

    thanks.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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    Twitter:
    Could you expand on exactly where you generated the backup, and how you're going about restoring it? The additional details should be helpful to someone willing to try and help you solve the issue.


    Thanks.
     
  3. xalupeao

    xalupeao Member

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    Location:
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