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Inbound mail does not appear in Track Delivery when Deliver to Folder is used

Discussion in 'E-mail Discussion' started by Mango45, Feb 11, 2017.

  1. Mango45

    Mango45 Active Member

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    I wrote a filter that delivers specific mail to an IMAP folder.

    The filter works, but I discovered the mail does not appear in Track Delivery which occasionally makes troubleshooting difficult. I'm using Show All and have left Recipient Email blank.

    Is there a way I can correct this?

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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