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Inboxes Empty in Webmail

Discussion in 'E-mail Discussions' started by mauinet, Nov 30, 2015.

  1. mauinet

    mauinet Active Member

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    Horde, Roundcube and Squirrelmail all show empty inboxes for a customer. However, she can see messages with Outlook and retrieve them. Also, Configserv's Mail Manage plugin shows the inbox with 100s of messages. I ran fix mailbox permissions. We are running Dovecot and WHM 11.52.1. What can we check next?

    Tony
     
  2. mauinet

    mauinet Active Member

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    We can send and receive from the webmail (roundcube this time) but received message does not show in any server client, Horde, roundcube or squirrelmail. It can be seen in a local client or configserver's mail manage.
     
  3. Eric

    Eric Administrator
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    Howdy,

    Is there any chance any of these accounts share the same password as the cPanel user, the reseller, or root?

    Thanks!
     
  4. mauinet

    mauinet Active Member

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    No. Its just one account. I moved it to another server but still the same problem, empty inboxes.
     
  5. mauinet

    mauinet Active Member

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    It is any email account under the customer's domain. I made a test account and it also will not display messages in any webmail client. The emails all show in their mail/domainname directory. Permissions appear the same as other domain email accounts. Now, new email is coming in to the test account but old mail does not display.
     
    #5 mauinet, Dec 1, 2015
    Last edited: Dec 1, 2015
  6. mauinet

    mauinet Active Member

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    Actually, the customer's account is not showing any messages at all in the inbox.
     
  7. Clifford Nguyen

    Clifford Nguyen Registered

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    Hi, I am having the same issue. My email accounts under my domain are are empty, I know that i should be receiving emails from the, but there's nothing there.

    I can send emails though. I tried sending a TEST email to the email address and i am getting an error saying that the account does not exist.

    Please advise.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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