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Incoming email blocked, how to unblock?

Discussion in 'E-mail Discussions' started by Eloise McInerney, Aug 15, 2016.

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  1. Eloise McInerney

    Eloise McInerney Registered

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    Hello,

    I wonder if anyone could help, please?

    I've discovered that something (SpamAssasin?) has blocked emails from coming through to my account. These are emails I want to receive, but how do I unblock them? I tried adding them to the whitelist in Spamassassin but this didn't work.

    This is a line from one of the blocked emails, from domain:

    Code:
    noreply@domain.com
    Aug 15, 2016 9:33:09 AM
    0
    someusr@example.com
    Sender verify failed
    
    I've been researching online but everything I read is about how to block spam, not how to get rid of it. Also, these blocked emails are coming up with a Spam Score of 0. I'm utterly confused by everything I read. Not a technical person at all.

    Thanks!
     
    #1 Eloise McInerney, Aug 15, 2016
    Last edited by a moderator: Aug 15, 2016
  2. kernow

    kernow Well-Known Member

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    The clue here is
    Your hosting provider has probably set up the mail server to
    Code:
    Verify the existance of email senders
    in Exim ( the mail transfer agent ) So check with your hosting provider first.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I suggest consulting with your web hosting provider for assistance with this issue. They should be able to review /var/log/exim_mainlog to determine the specific reason the message was blocked.

    Thank you.
     
  4. Eloise McInerney

    Eloise McInerney Registered

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    Thank you for the replies. I've got in touch with my hosting provider and they're working to resolve it :)
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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