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Incoming Email from certain senders is taking much longer than other emails?

Discussion in 'E-mail Discussion' started by SidedTech, Oct 13, 2017.

  1. SidedTech

    SidedTech Registered

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    I am on the newest CENTOS 7.4 kvm, and cPanel v66.0.25 and noticed that my outgoing email is immediate, like within a second to the place I send it.
    When I respond, via Gmail or a few other free email providers like Yahoo! and very rarely another email on a different self hosted server, it will take about 30 seconds.

    However Best Buy (for example) needs to send me a confirmation code, or PayPal, etc, the email takes almost 20 minutes, sometimes even longer.

    I know the question has been asked, but I can't seem to find an answer specific to this situation.

    Thanks in advance.
     
    #1 SidedTech, Oct 13, 2017
    Last edited by a moderator: Oct 13, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. SidedTech

    SidedTech Registered

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    I disabled greylisting, and the emails are still taking 20 minutes from Best Buy, etc. I even tried re enabling and changing the rules of the greylisting, etc. Nothing has changed. Thanks though for the response. :)
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You may want to generate a test email from one of those remote servers, and then monitor /var/log/exim_mainlog for the message to see how it takes for Exim to accept it (and to see if there's anything related to the delay). EX:

    Code:
    tail -f /var/log/exim_mainlog
    Thank you.
     
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