Incoming Email Problems

[SitexMedia]

I have many sites with their own IP addresses and most of the domains email are forwarded to one domain which has an email account but the server is not getting any of the emails sent to any domain, nor are they bouncing back.

Where do I begin to trace the problem?

Thanks

 

[Infopro]

The docs may be helpful here:
Mail Delivery Reports - cPanel Documentation

 

[SitexMedia]

Thanks, yes forgot to mention there is no sign of the incoming mail in those reports

 

[Infopro]

There should also be outgoing records there of some sort, but you're seeing none of that?

Do you see anything stuck here?

Mail Queue Manager - cPanel Documentation

If you remove the forwarder on one of these domains is email working as expected?

 

[SitexMedia]

All mail from every domain is cued due to a time out problem and no incoming mail is recorded

Thanks

 

[Infopro]

Do you see any issues with any of the domains using this tool?

/http://www.intodns.com/

 

[SitexMedia]

No everything looks ok I had checked there

I just checked /http://www.mtgsy.net/dns/utilities.php

Getting MX records for 'my-domain.com'

There are 01 MX records (Mail servers) for the domain 'my-domain.com'

Testing each mail server in the list using the address [email protected]
Testing .my-domain.com, preference = 0
Checking to see if .my-domain.com is in any of the popular RBL's - PASSED - Not found in any RBL's
Trying to connect to .my-domain.com
*CONNECTION FAILED*
Could not connect to .my-domain.com

 

[quietFinn]

I just checked /http://www.mtgsy.net/dns/utilities.php

That tool seems to be broken.
You could try this:
Professional Toolset | DNSstuff

 

[SitexMedia]

Thanks

Using "Address Literal" - (Does my mail server accept incoming emails addressed to my IP address?)

It returned "Failed submitting request" but no details

Still working on this and not getting anywhere, no help from hosting company yet either.

 

[quanin]

Stupid question, but are you using any firewall software? If yes, have you tried killing that firewall software and testing?