Incoming Emails Are Delayed

[varunsridharan]

Hello,

I am currently hosting a cPanel server myself . and I recently started facing issues with incoming emails

when I send an email from a Cpanel server it gets quickly to the party to whom I sent. but if an email sent from providers like
Google /Yahoo.etc

The email shows in inbox almost 5 min later. I really can't figure out where the issue lies. !!

but I did check Greylisting which is turned off. and I have ConfigServerFirewall installed.

 

[cPanelMichael]

Hello @varunsridharan,

I recommend sending an email from one of the remote mail servers you notice the issue with and then searching for it using cPanel >> Track Delivery. You can read more about this option on the document below:

Track Delivery - Version 82 Documentation - cPanel Documentation

documentation.cpanel.net

Thank you.

 

[varunsridharan]

Hello @varunsridharan,

I recommend sending an email from one of the remote mail servers you notice the issue with and then searching for it using cPanel >> Track Delivery. You can read more about this option on the document below:

Track Delivery - Version 82 Documentation - cPanel Documentation

documentation.cpanel.net

Thank you.

Sorry about the delayed response. but its not showing any thing there.


i tried sending an email to my cPanel server from GoogleMail

 

[nixuser]

Checked the exim log file for the corresponding email?

 

[varunsridharan]

Checked the exim log file for the corresponding email?

Nope. i am new here can you provide me some steps on how to do it ?

 

[varunsridharan]

Checked the exim log file for the corresponding email?

here is the log

2019-08-16 08:11:30 SMTP connection from [209.85.xxx.xx]:40201 (TCP/IP connection count = 1)
2019-08-16 08:12:08 SMTP connection from [127.0.0.1]:46026 (TCP/IP connection count = 2)
2019-08-16 08:12:08 SMTP connection from (localhost) [127.0.0.1]:46026 closed by QUIT
2019-08-16 08:12:11 1hySBu-00010N-Jz H=mail-lf1-f42.google.com [209.85.xxx.xx]:40201 Warning: "SpamAssassin as xxx detected message as NOT spam (0.1)"
2019-08-16 08:12:11 1hySBu-00010N-Jz <= [email protected] H=mail-lf1-f42.google.com [209.85.xxx.xx]:40201 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=13876 [email protected]com T="Reg :O" for [email protected]
2019-08-16 08:12:11 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1hySBu-00010N-Jz
2019-08-16 08:12:11 SMTP connection from mail-lf1-f42.google.com [209.85.xxx.xx]:40201 closed by QUIT
2019-08-16 08:12:11 1hySBu-00010N-Jz => hello <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> 9oDHHwMYVl1WDwAA9wVvfg Saved"
2019-08-16 08:12:11 1hySBu-00010N-Jz Completed

the above log generated after a long time only when i send from gmail to my cpanel server the log is not getting generated quickly instead it takes a lot of time

 

[cPanelMichael]

Hello @varunsridharan,

Can you browse to WHM >> Exim Configuration Manager >> ACL Options and temporarily disable the option below to see if the issue persists?

Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam

Thank you.

 

[varunsridharan]

Hello @varunsridharan,

Can you browse to WHM >> Exim Configuration Manager >> ACL Options and temporarily disable the option below to see if the issue persists?

Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam

Thank you.

Hello @cPanelMichael

i did as you said. but there is no improvement over the transport time what so ever. :-(

and i am not sure if its something to do with my server setup. here is how my setup is done

1. 3rd Party DNS [ Not cPanel Builtin DNS System]
2. 2 servers [ 1. For Hosting Websites & 1. For Hosting Emails] -- Email server configured with SMTP Rely Service based on the documentation i found it in here
3. only the below services are enabled in my email server

 

[cPanelMichael]

Hello,

Feel free to submit a ticket with us if you'd like us to take a closer look. You can post the ticket number here and we'll link this thread to it.

Thank you.