Incoming emails stay in queue

[timesurfer]

Hi,

Starting some days ago, after an update, incoming emails stay in queue.

When I go to WHM and try to deliver all emails, I get these errors:
LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 3 args: /usr/sbin/exim -qff -v
LOG: queue_run MAIN
Start queue run: pid=19731 -qff
delivering 1lWbHr-0004j9-Mk (queue run pid 19731)
LOG: skip_delivery MAIN
[...]
Spool file for 1lWbCv-0004b1-T8 is locked (another process is handling this message)
LOG: queue_run MAIN
End queue run: pid=19731 -qff

If I run these 2 commands, the emails get delivered.
/scripts/buildeximconf
/scripts/restartsrv_exim

But afterwards the same situation starts over.

Can somebody help?

 

[cPRex]

Hey there! I'm wondering if this is related to a case we're already aware of. If you just restart Exim without the rebuild, does that also get things sending?

 

[timesurfer]

Hey there! I'm wondering if this is related to a case we're already aware of. If you just restart Exim without the rebuild, does that also get things sending?

Yes, it does.

This morning, the same situation happened and I just ran:
/scripts/restartsrv_exim
and the emails were immediately delivered.

Is there a solution?

Or must I set a cron job with this command to run periodically?
I can understand this temporarily, but not permanently

 

[cPRex]

Is there a solution?

Possibly - is this server running in a VMWare system?

 

[timesurfer]

Possibly - is this server running in a VMWare system?

dmidecode tell's me this:

# dmidecode -s system-manufacturer
QEMU

 

[cPRex]

Hmmmm, that may not be the case I was thinking of then. Could you open a ticket with our team so we could investigate this directly on the system? Please post the ticket number here so I can keep this thread updated.

 

[timesurfer]

Hmmmm, that may not be the case I was thinking of then. Could you open a ticket with our team so we could investigate this directly on the system? Please post the ticket number here so I can keep this thread updated.

Ok, I'll do that.
Thank you for your help.

 

[cPRex]

You're welcome!