Incoming mail stuck in queue

[candrakh]

Hi Guys.
My incoming email is stuck in queue or not received by cPanel account.
When I try to send manual, email not send to cPanel account and I got error like this.

LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1ngjGk-002zlG-GJ
delivering 1ngjGk-002zlG-GJ
Connecting to some.hostname.tld [45.32.xxx.xx]:25 from 45.xx.xx.xxx ... failed: No route to host
LOG: MAIN
H=some.hostname.tld [45.32.xxx.xx] No route to host
LOG: MAIN
== [email protected] R=manualmx T=remote_smtp defer (113): No route to host

where the some.hostname.tld [45.32.xxx.xx] is my other server that is not active anymore.
This happened because previously I migration the new server and then I need get back to old server for some reason.

Thank you.

 

[cPRex]

Hey there! The "no route to host" and the old hostname and IP address sounds like it could be an issue with the servers resolvers. Can you try the details listed in this article to see if that helps with this situation?

https://support.cpanel.net/hc/en-us/articles/360052247994-How-to-find-the-best-DNS-resolver-and-save-it-in-WHM

 

[candrakh]

I have try to change server resolver but still have the issue.
after few searching I found file on my server /etc/manualmx that all domain goes to some.hostname.tld (the old hostname)

 

[cPRex]

I'm glad you were able to find that. That is something that would have been manually configured at some point on the server - details on that can be found here: https://support.cpanel.net/hc/en-us/articles/4403447274263-What-is-manual-MX-

 

[Spirogg]

I'm glad you were able to find that. That is something that would have been manually configured at some point on the server - details on that can be found here: https://support.cpanel.net/hc/en-us/articles/4403447274263-What-is-manual-MX-

Could this happen if you just change your hostname in WHM ?
just wondering if it manually needs to be configured or when installing and adding your hostname that file makes changes ?

 

[cPRex]

In my experience, no, I wouldn't expect this to happen as part of a standard hostname change from WHM.

 

[Spirogg]

In my experience, no, I wouldn't expect this to happen as part of a standard hostname change from WHM.

Ok great thanks.