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Incoming SPAM

Discussion in 'E-mail Discussion' started by Robinson Velasquez, Oct 14, 2016.

  1. Robinson Velasquez

    Robinson Velasquez Registered

    Oct 14, 2016
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    Bogota, Colombia
    cPanel Access Level:
    Website Owner
    Good afternoon,

    I am new managing the hosting Cpanel, now I have a problem with the advent of spam emails to multiple user accounts, but the version we have is Hosting, which is not yet available the application of Spam Assassin try to make a rule to filter messages but this does not work properly and the MailScanner Configuration option and have filled the blacklist. Someone knows how can I solve this problem?

    Robinson Velasquez

    - Removed -
    #1 Robinson Velasquez, Oct 14, 2016
    Last edited by a moderator: Oct 14, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator

    Could you confirm if you have root access to this server, or if this is a shared hosting account? If it's a shared hosting account, consider reaching out to your hosting provider for additional assistance. They should be able to let you know why SpamAssassin isn't enabled as a feature on your account, or offer information about existing SPAM prevention tools installed on the server.

    Thank you.
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