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Inconsistent service results

Discussion in 'cPanel Developers' started by kduvall, Jan 5, 2016.

  1. kduvall

    kduvall Member

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    Using the "servicestatus" WHM API 1 command, I'm getting inconsistent results.
    On my server, all installed and monitored services are up but the JSON-API is showing a few down. Namely mailman and pop.

    Service Status according to the WHM control panel (image below):


    Here is the JSON output from the servicestatus API 1 command (other services removed for brevity) :

    Code:
    {
        "data" : {
        "service" : [
        {
            "enabled" : 1,
            "running" : 0,
            "display_name" : "Mailman",
            "installed" : 1,
            "name" : "mailman",
            "monitored" : 1
          },
          {
            "enabled" : 1,
            "running" : 0,
            "display_name" : "POP3 Server",
            "installed" : 1,
            "name" : "pop",
            "monitored" : 1
          }
    
        ]
    
        },
            "metadata" : {
            "result" : 1,
            "reason" : "OK",
            "command" : "servicestatus",
            "version" : 1
        }
    }
    
    I'm running WHM 11.52.1, WHM API v1, CentOS 6.7[/B]
     

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    #1 kduvall, Jan 5, 2016
    Last edited by a moderator: Jan 5, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Internal case CPANEL-4104 is open to address this issue. I will update this thread with more information as it becomes available.

    Thank you.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    A resolution for this case is scheduled for cPanel version 56. Feel free to monitor our change logs for this case number to see when the resolution has been released:

    56 Change Log - Documentation - cPanel Documentation

    Note that as long as Mailman is running, and at least one mailing list has been created, Mailman will show as running.

    Thank you.
     
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