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Incorrect Disk Usage Warning email

Discussion in 'E-mail Discussions' started by newbies, Aug 1, 2004.

  1. newbies

    newbies Active Member

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    Hi

    I have assigned 1000Meg space to some users. Their actual space usage as listed in WHM is way below that quota. However, they got email warning saying for example "You have currently used 394.50% of your disk space" In this case, I found 394.5% is actually 394.5 Meg NOT 394.5% over his quota. Is this simply a calculation error I should ignor or something I have to take care of?

    Thanks.
     
  2. newbies

    newbies Active Member

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    is this a bug?

    anybody experienced the same problem?
     
  3. sjackson909

    sjackson909 Well-Known Member

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    Well not the same problem, alltho it mit be from the same problems. I have one server that Disk quota have stoped working. I don't know where to being to start tracking this down.

    WHM 9.4.0 cPanel 9.4.1-S70
    FreeBSD 4.9-RELEASE - WHM X v3.1.0

    Thanks
    -Seth
     
  4. PbG

    PbG Well-Known Member

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    As this is a FreeBSD server did you have it delivered with quotas compiled in the kernel? Please confirm that they were actually working on this box previously?

     
  5. hamptech Mike

    hamptech Mike Registered

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    I am experiencing the same problem
     
  6. TogaDave

    TogaDave Well-Known Member

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    Yep, same here:

    "The account with the username 'nameremoved', is running out of disk space.
    Please remove some files from this account, or ask the administrator to increase your disk quota.
    You have currently used 410.03% of your disk space."

    When that site is nowhere near even 20% of it's disk usage. :confused:

    Running:
    WHM 9.7.2 cPanel 9.7.7-E5
    RedHat 7.3 i686 - WHM X v3.1.0

    Going to open a ticket now.
     
  7. captainsanity

    captainsanity Member

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    One of our servers is having the same problems with reporting disk quotas inaccurately. The other is working fine. I've run all the fix/updatequotas scripts, tried updating from within WHM. It was working at one point but then stopped working again. Seems very fickle and unreliable.

    If it would be helpful to look at my config for troubleshooting purposes please let me know and I'll setup a login for you.

    Chris
    416-975-5369
     
  8. PbG

    PbG Well-Known Member

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    What OS? Did this occur after the domain was copied to another server? Is the data being improperly recorded in the /home/virtfs/user or something similiar directory? You can not assume all quota issues are the same.

     
  9. captainsanity

    captainsanity Member

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    Thanks for your post...

    I've upgraded the OS from RH 7.3 to RH 9.0. I also upgraded to cPanel Pro.

    /home/virtfs doesn't contain a dir for all of the accounts but there doesn't seem to be a corelation to the accounts that have usage stats beside them. I was having problems before the upgrades above.

    Thanks for your Response,

    Chris

     
  10. PbG

    PbG Well-Known Member

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    This is not the same problem I was having. I suggest you search the drive for all files owned by the user in question. Analyze them to determine what files are being counted erroneously and where they are.

     
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