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Incorrect email usage

Discussion in 'E-mail Discussion' started by cpN00bie, Jan 29, 2015.

  1. cpN00bie

    cpN00bie Member

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    I have 2 email accounts that both are showing high storage, but there mailboxes are essentially empty (k of data).
    Sylvia@domain.com shows 33MB/40 (quota)
    zachacy@domain.com shows 18 MB/20 (quota)

    I have tried everything from various forums as well as this one to no avail.
    There is no email by webmail or scp, except for bytes

    I have tried:
    /scripts/generate_maildirsize –confirm –allaccounts –verbose root
    Deleted email_accounts.yaml and email_accounts.cache from domain.net


    The following is interesting:

    /home/chiod$ du -shc mail/*
    23M mail/domain.net
    12K mail/cur
    0 mail/dovecot-acl-list
    8.0K mail/dovecot-uidlist
    4.0K mail/dovecot-uidvalidity
    0 mail/dovecot-uidvalidity.547a8e76
    132K mail/dovecot.index.cache
    8.0K mail/dovecot.index.log
    4.0K mail/maildirsize
    12K mail/new
    4.0K mail/tmp
    23M total

    Where is that 23MB???

    Any help would be appreciated... Thanx


    Where is the rest of t.
     
  2. SS-Maddy

    SS-Maddy Well-Known Member

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    Hello

    This could be due to the cached mail dir size present in the cPanel cache. Please check it after removing the cPanel cache file /home/user/.cpanel and then logout and login to the cPanel.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Could you browse further into this directory with the "du" command to determine where the space was coming from? EX:

    Code:
    find /home/$username/mail -type d -maxdepth 3 -exec du -sh {} + | sort -n
    Thank you.
     
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  4. cpN00bie

    cpN00bie Member

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    Deleted /home/user/.cpanel/email_accounts.cache and email_accounts.yaml
    NO EFFECT

    Running du -sh only gives me total domain size (97MB). Here is all info on the mail (-h and sh):
    [Removed - Long Output, not helpful, please use CODE tags]

    And 23M still does not account for the (33+18) 51MB being recorded by cpanel
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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