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incorrect forwarding

Discussion in 'E-mail Discussion' started by ipns, Sep 30, 2011.

  1. ipns

    ipns Registered

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    we have a forwarder on a domain for info@domain.com that should go to user1@domain.com. it goes to user2@domain.com instead. we have removed the forwarder and readded with user1 as the recipient but it still goes to user2. same results after restarting Exim. we checked /etc/valiases/domain.com and it shows user1. I'm rather stumped here so any help would be most appreciated.
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Could you check for any possible filters in cPanel > User Level Filtering and cPanel > Account Level Filtering areas?

    You could also check for these in /etc/vfilters/domain.com for Account Level Filtering, and /home/username/domain.com/user1 along with /home/username/domain.com/user2 locations for User Level Filtering. Please note that username would be the cPanel username, while domain.com is the domain name and user1 or user2 are the email account user's name.
     
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  3. ipns

    ipns Registered

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    There are no filters in User level or Account level filtering. /etc/vfilters/domain.com did have user2 as the recipient and I found nowhere to change it via their cPanel interface. I edited the file manually to user1 and it works correctly now.

    Out of curiosity, it would be nice know how that file is manipulated via the cPanel interface.

    Thanks for the /etc/vfilters/domain.com tip.
     
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