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Incorrect mailbox size reported in cPanel

Discussion in 'E-mail Discussion' started by nagyosha, Apr 5, 2014.

  1. nagyosha

    nagyosha Member

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    Hi.
    a users default email account i've been asked to look at on my server is showing a mailbox size of 775.17 MB on cpanel.
    i've looked at his webmail .. and also checked his home and he has no mail i can see anywhere..
    all his usage stats indicate there is no mail in there.
    could anyone advise where i should try and find whats gone wrong here ?
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Check trash folder, sent folder as well. If messages are purged (but not deleted) then you may not see them in Webmail but they are still there.

    Second, since you are listed as Root Administrator, go to /home/cPanelUser/mail and type:

    Code:
    du -shc mail/*
    
    Have you also tried running:

    Code:
    # /scripts/generate_maildirsize -confirm cPanelusername
    
     
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  3. nagyosha

    nagyosha Member

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    many thanks .. the latter fixed it
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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