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Incorrect Time Zone being used when messages being relayed.

Discussion in 'E-mail Discussion' started by sagielda, Jan 5, 2012.

  1. sagielda

    sagielda Registered

    Jan 5, 2012
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    Hello Group.

    I have an ESI Phone System that is sending Emails with a Voicemail wav file attachment. Part of the information the Cpanel receives for sending the message does not include the Messages Time Zone. The Cpanel SMTP server is assigning GMT -10:00 to all messages of this sort, instead of GMT -05:00 inwhich we have our time zone set to.

    What in Cpanel is telling it to set the message SENT Time to the -10:00 Time zone when it recieves the correct Time & Date, but no Timezone?

    All of the customers messages the get from the Voicemail are saying they were sent 5 hours earlier then they actually were. They are sent and received correcting within seconds, its just maked with the wrong SENT Time.

  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Oct 2, 2010
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    Hello Scott,

    Could you open up a ticket for us to investigate this further so we can check the logs for these messages?

    You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature.

    Please post the ticket number here upon opening one for us to track that ticket.

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