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Incremential Backup stopped working

Discussion in 'Data Protection' started by Brent Glaser, Feb 20, 2018.

  1. Brent Glaser

    Brent Glaser Member

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    Recently incremental backups failed for the last several days with this error. I attempted to change back to the uncompressed full backup with this resulting error. Can anyone tell me what I need to do to resolve?

    Uncompressed full backup started:
    Code:
    [2018-02-20 02:00:02 -0700] info [backup] Setting I/O priority to reduce system load: best-effort: prio 3
    [2018-02-20 02:00:02 -0700] info [backup] Creating metadata index for backup at
    Use of uninitialized value $backup_dir in concatenation (.) or string at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 679.
    Cpanel::Exception::IO::FileOpenError/(XID z3s53e) The system could not open the “/accounts/.master.meta” backup.
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
       Cpanel::Exception::create("IO::FileOpenError", "The system could not open the \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} backup.", ARRAY(0x403fd00)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
       Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ARRAY(0x403fd00)) called at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 685
       Cpanel::Backup::Metadata::create_meta_master(undef, "uncompressed") called at /usr/local/cpanel/bin/backup line 339
       bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 108
    [2018-02-20 02:00:02 -0700] info [backup] Final state is Backup::Failure (0)

    Incremental Backup Started:
    Code:
    [2018-02-11 02:00:02 -0700] info [backup] Setting I/O priority to reduce system load: best-effort: prio 3
    [2018-02-11 02:00:02 -0700] info [backup] Creating metadata index for backup at
    Use of uninitialized value $backup_dir in concatenation (.) or string at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 679.
    Cpanel::Exception::IO::FileOpenError/(XID 2eyvum) The system could not open the “/accounts/.master.meta” backup.
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
       Cpanel::Exception::create("IO::FileOpenError", "The system could not open the \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} backup.", ARRAY(0x3872620)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
       Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ARRAY(0x3872620)) called at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 685
       Cpanel::Backup::Metadata::create_meta_master(undef, "incremental") called at /usr/local/cpanel/bin/backup line 339
       bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 108
    [2018-02-11 02:00:02 -0700] info [backup] Final state is Backup::Failure (0)
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you verify which version of cPanel is installed on this system? There's a resolution in cPanel version 70.0.13 to address an issue where weekly and monthly backups fail when ran on a day that's disabled as part of the daily backups:

    Fixed case CPANEL-18574: Weekly backup on a day w/o a daily backup failed.

    Thank you.
     
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  3. Brent Glaser

    Brent Glaser Member

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    Version 70.0.12 and was recently upgraded a few weeks ago.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello Brent,

    The issue you have reported looks to be solved in cPanel version 70.0.13. It's currently only available in the "Edge" build tier, but should reach the "Current" build tier within the next few days.

    Thank you.
     
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  5. Brent Glaser

    Brent Glaser Member

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    Ok so that update seems to have fixed, with one error I am now getting each day : The backup process encountered the following error:The metadata database is corrupt. Scheduling a rebuild.

    Should I switch away from incremental and change back to full backups? Problem is over 100 GB (more than 80 GB of photos) of data so was using incremental as to not stress the server every night.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    That error message is related to a separate issue and is discussed on the following thread:

    Note about File Restoration in cPanel 70

    Thank you.
     
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