Brent Glaser

Member
Feb 20, 2018
10
0
1
Canada
cPanel Access Level
Reseller Owner
Recently incremental backups failed for the last several days with this error. I attempted to change back to the uncompressed full backup with this resulting error. Can anyone tell me what I need to do to resolve?

Uncompressed full backup started:
Code:
[2018-02-20 02:00:02 -0700] info [backup] Setting I/O priority to reduce system load: best-effort: prio 3
[2018-02-20 02:00:02 -0700] info [backup] Creating metadata index for backup at
Use of uninitialized value $backup_dir in concatenation (.) or string at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 679.
Cpanel::Exception::IO::FileOpenError/(XID z3s53e) The system could not open the “/accounts/.master.meta” backup.
 at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
   Cpanel::Exception::create("IO::FileOpenError", "The system could not open the \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} backup.", ARRAY(0x403fd00)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
   Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ARRAY(0x403fd00)) called at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 685
   Cpanel::Backup::Metadata::create_meta_master(undef, "uncompressed") called at /usr/local/cpanel/bin/backup line 339
   bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 108
[2018-02-20 02:00:02 -0700] info [backup] Final state is Backup::Failure (0)

Incremental Backup Started:
Code:
[2018-02-11 02:00:02 -0700] info [backup] Setting I/O priority to reduce system load: best-effort: prio 3
[2018-02-11 02:00:02 -0700] info [backup] Creating metadata index for backup at
Use of uninitialized value $backup_dir in concatenation (.) or string at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 679.
Cpanel::Exception::IO::FileOpenError/(XID 2eyvum) The system could not open the “/accounts/.master.meta” backup.
 at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
   Cpanel::Exception::create("IO::FileOpenError", "The system could not open the \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} backup.", ARRAY(0x3872620)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
   Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ARRAY(0x3872620)) called at /usr/local/cpanel/Cpanel/Backup/Metadata.pm line 685
   Cpanel::Backup::Metadata::create_meta_master(undef, "incremental") called at /usr/local/cpanel/bin/backup line 339
   bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 108
[2018-02-11 02:00:02 -0700] info [backup] Final state is Backup::Failure (0)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Can you verify which version of cPanel is installed on this system? There's a resolution in cPanel version 70.0.13 to address an issue where weekly and monthly backups fail when ran on a day that's disabled as part of the daily backups:

Fixed case CPANEL-18574: Weekly backup on a day w/o a daily backup failed.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello Brent,

The issue you have reported looks to be solved in cPanel version 70.0.13. It's currently only available in the "Edge" build tier, but should reach the "Current" build tier within the next few days.

Thank you.
 

Brent Glaser

Member
Feb 20, 2018
10
0
1
Canada
cPanel Access Level
Reseller Owner
Hello Brent,

The issue you have reported looks to be solved in cPanel version 70.0.13. It's currently only available in the "Edge" build tier, but should reach the "Current" build tier within the next few days.

Thank you.

Ok so that update seems to have fixed, with one error I am now getting each day : The backup process encountered the following error:The metadata database is corrupt. Scheduling a rebuild.

Should I switch away from incremental and change back to full backups? Problem is over 100 GB (more than 80 GB of photos) of data so was using incremental as to not stress the server every night.