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index.html changed to suspended.page

Discussion in 'General Discussion' started by travistee, Jun 2, 2006.

  1. travistee

    travistee Member

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    The index.html page in one of my accounts was changed to

    a directory named suspened.page with a new index.html file saying to contact my ISP billing dept.

    When I contacted their tech support they told me it sounded like a cpanel issue.

    Any thoughts on this?
     
  2. webignition

    webignition Well-Known Member

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    The suspended page will be displayed instead of the normal site if the relevant account has been suspended.

    You should contact your host to find out why this might be the case,
     
  3. travistee

    travistee Member

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    I checked with my ISP.

    One of the things they told me to look for was:

    " make sure cpanel application did not do an auto suspend. "

    Can you tell me how I check for that?
     
  4. bmcgrail

    bmcgrail Well-Known Member

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    You must have a reseller account?

    Sounds like the account went over its bandwidth quota.
    You might want to up the bandwidth.

    Go into WHM
    Account Information -> List Suspended Accounts

    From there you can unsuspend the account
     
  5. travistee

    travistee Member

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    Its on a dedicated server, so I have complete control over it.

    I didn't use any bandwith, or disk space.

    I was just setting it up and did't even upload any files yet.

    So is there some way it just created the suspended.page itself?
     
  6. celliott

    celliott Well-Known Member

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    The folder "suspended.page" is there to be used when one of your clients accounts is suspended and is automatically copied to their account, overwriting their current site.. Having the folder there allows you to customize your suspended message, thats all.

    Theres nothing to worry about. :)
     
  7. thehostinghut

    thehostinghut Well-Known Member

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    The problem he is having is that it is showing up without the account being suspended.

    It should not show the suspended page if the account it not really suspended.

    I would try to suspend the account and unsuspend it to see if it clears it up.

    If you did not use bandwidth or disk space limits try setting them to Unlimited if that was your intention or put in a high number for those two setting.

    If the account went over their usage it would note that on the "suspended page" unless they have changed it.

    None of this may help but just giving some things to try.

    Tracy
     
  8. celliott

    celliott Well-Known Member

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    Check the content on your cpanel-skel folder, is the suspended page in there? I cant think of any other reason why it would be placed on newly created accounts.
     
  9. ckh

    ckh Well-Known Member

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    Check the account's htaccess file. This is the file that redirects to the suspended page and is usually changed to be owned by root from the account owner's username. If it's there, you could probably just delete it, but, if the account user had some stuff in it, you can remove the:

    RedirectMatch .* http://yourdomain.com/suspended.page/

    and make sure it has the correct owner.

    Chris
     
  10. bmcgrail

    bmcgrail Well-Known Member

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    As mentioned above check out /home/account/public_html/.htaccess file for a redirect.

    If this happens every time you add a new account check the cpanel3-skel directory for the reseller that is creating the account.

    If you are logged into WHM as root it would be under /root/cpanel3-skel
    If you are logged into WHM as resellername it would be /home/resellername/cpanel3-skel

    Any files in this directory are copied into the new accounts directory when a new account is created.

    Look for and remove /home/resellername/cpanel3-skel/public_html/.htaccess
     
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