SOLVED Install cPanel on Ubuntu 20.04.5 - unable to synchronize

[ventustium]

I want to move my cPanel installation from old server to a new server. Because my old server runs on CentOS.

So, I just fresh install Ubuntu Server 20.04.5 on VMWare (New Server). Then I change my hostname, using hostnamectl set-hostname, after that I just go straight install cPanel, using this command

cd /home && curl -o latest -L https://securedownloads.cpanel.net/latest && sh latest

After some period of time, the installer shows a message:

(FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.

Actually, few weeks ago I tried install cPanel on Ubuntu with the same step. But I got the same error and at that time I use AlmaLinux because I can't install on Ubuntu

I tried:

ping httpupdate.cpanel.net
PING httpupdate.cpanel.net (103.17.8.8) 56(84) bytes of data.
64 bytes from 103-17-8-8.static.ip.net.tw (103.17.8.8): icmp_seq=1 ttl=49 time=77.0 ms
64 bytes from 103-17-8-8.static.ip.net.tw (103.17.8.8): icmp_seq=2 ttl=49 time=77.0 ms
64 bytes from 103-17-8-8.static.ip.net.tw (103.17.8.8): icmp_seq=3 ttl=49 time=77.7 ms

and

root@cpanel:/home# host httpupdate.cpanel.net
httpupdate.cpanel.net has address 27.50.85.8
httpupdate.cpanel.net has address 203.174.85.202
httpupdate.cpanel.net has address 102.22.80.80
httpupdate.cpanel.net has address 184.94.196.92
httpupdate.cpanel.net has address 103.101.161.235
httpupdate.cpanel.net has address 45.234.92.141
httpupdate.cpanel.net has address 184.94.196.93
httpupdate.cpanel.net has address 184.94.196.94
httpupdate.cpanel.net has address 101.0.120.94
httpupdate.cpanel.net has address 31.22.112.31
httpupdate.cpanel.net has address 178.18.193.52
httpupdate.cpanel.net has address 138.118.173.126
httpupdate.cpanel.net has address 184.94.196.97
httpupdate.cpanel.net has address 208.74.123.62
httpupdate.cpanel.net has address 45.228.65.220
httpupdate.cpanel.net has address 103.252.152.1
httpupdate.cpanel.net has address 103.48.119.120
httpupdate.cpanel.net has address 208.100.0.204
httpupdate.cpanel.net has address 103.15.48.49
httpupdate.cpanel.net has address 103.72.162.35
httpupdate.cpanel.net has address 103.120.66.133
httpupdate.cpanel.net has address 201.159.169.169
httpupdate.cpanel.net has address 185.15.22.168
httpupdate.cpanel.net has address 103.17.8.8
httpupdate.cpanel.net has address 208.74.123.61

Thank you

 

[cPRex]

Hey there! Are you able to connect to port 80 on that network? Can you try running this command from the Ubuntu system?

telnet httpupdate.cpanel.net 80

 

[MarkCanada]

Same issue:

Tested
telnet httpupdate.cpanel.net 80

Result:
Trying 45.228.65.220...
Connected to httpupdate.cpanel.net.
Escape character is '^]'.
Connection closed by foreign host.

 

[ventustium]

Here's the result:

# telnet httpupdate.cpanel.net 80
Trying 31.22.112.31...
Connected to httpupdate.cpanel.net.
Escape character is '^]'.
Connection closed by foreign host.

I want to move my cPanel installation from old server to a new server. Because my old server runs on CentOS.

So, I just fresh install Ubuntu Server 20.04.5 on VMWare (New Server). Then I change my hostname, using hostnamectl set-hostname, after that I just go straight install cPanel, using this command




After some period of time, the installer shows a message:



Actually, few weeks ago I tried install cPanel on Ubuntu with the same step. But I got the same error and at that time I use AlmaLinux because I can't install on Ubuntu

I tried:



and



Thank you

 

[cPRex]

@ventustium - that looks good. I'm not sure why the installer is having connection issues based on that output. Can you contact your hosting provider or datacenter to have them check things on their end? You can also submit a ticket to our team and we can take a look.

 

[ventustium]

Well, I'm the Administrator of the Data Center.
I already tried using my other Internet Provider, but still get the same error on Ubuntu (Ubuntu 20.04, Ubuntu 20.04.04, Ubuntu 20.04.05).
But I can install cPanel on Alma Linux, CentOS without issue.

I already submit a ticket #94507529

@ventustium - that looks good. I'm not sure why the installer is having connection issues based on that output. Can you contact your hosting provider or datacenter to have them check things on their end? You can also submit a ticket to our team and we can take a look.

 

[cPRex]

Update - in the ticket we confirmed this was an issue with the internet provider.

 

[ventustium]

Yes, I already can install the cPanel. I consult with my internet provider for fixing this problem, and it's now works great. Thank tou

Update - in the ticket we confirmed this was an issue with the internet provider.