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Install Redis on multi cPanel account shared environment?

Discussion in 'Workarounds and Optimization' started by Ladybird, Nov 24, 2017.

  1. Ladybird

    Ladybird Registered

    Nov 24, 2017
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    Bangalore, India
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    Root Administrator
    I have one Server where WHM Panel is running and Redis is installed.

    This redis is being used by two different cPanel account on the same server.

    In both these cPanel account Faveo Helpdesk is installed.

    When these two different account push the jobs to que, information gets exchanged between the jobs.

    e.g: Email is going to user of first account but from name is of the second account
    I tried use different database id in redis or different queue name but still the data is overlapped and exchanged between these two applications. seems like a security lapse.

    How can i fix this?

    Using CENTOS 7.4 kvm
    #1 Ladybird, Nov 24, 2017
    Last edited by a moderator: Nov 24, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    This is a third-party application and thus it's not something we offer support for. You may want to refer to their documentation at:


    Or, consider posting to a website such as StackOverflow for additional help. There's also a thread here where the installation process is discussed:

    install Redis caching engine on Cpanel server with underlying CentOS6.7 OS

    Additionally, I encourage you to vote for the following feature request if you'd like to see support for Redis added to the product:

    Redis cache For cpanel


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