Install SSL on hostname: The system failed to find an owner for the domain “mydomain.com"

[afunworm]

Hi all.

I have a domain mydomain.com.

Under WHM>Service Configuration>Manage Service SSL Certificates, I installed SSL for my main domain (but under sub-domain) secure.mydomain.com for Dovecot Mail Server, Exim (SMTP) Server, FTP Server and cPanel/WHM/Webmail Service.

But now I'd like to install another SSL Certificate for my domain (without sub-domain). I bought SSL certificate for mydomain.com, and when I tried to install it, I receive the following error:

The system failed to find an owner for the domain “mydomain.com"

I tried:

mv /var/cpanel/users/system /root/

And received the following error:

mv: cannot stat `/var/cpanel/users/system': No such file or directory

When I run:

/scripts/updateuserdomains

I didn't receive any error.

I'm running CentOS 6 on WHM VPS Optimize.

Please advise,

Thank you .

 

[cPanelMichael]

Hello

Does an account exist for this domain name? If so, is the correct username reflected when running the "/scripts/whoowns $domain" command? What method are you using to install it, and what version of cPanel is installed on your system?

Thank you.

 

[afunworm]

Hi Michael,

"/scripts/whoowns mydomain.com" returns blank, I believe there is no owner for this account. However, I DID create an account from WHM by going through: WHM > Account Functions > Create a New Account. The account's domain is the main and only domain as of now for the domain I'd like to install SSL on, e.g. mydomain.com. That was the first thing I did when started up cPanel. I still am not able to install SSL on mydomain.com (even though I installed secure.mydomain.com without any hassle). If that is not the account owner, what else is?

Please advise,

Thank you .

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.