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Installation never ends

Discussion in 'General Discussion' started by esupport.org.ua, Jan 4, 2011.

  1. esupport.org.ua

    esupport.org.ua Well-Known Member

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    When trying to install WHM / cPanel installer enters an infinite loop that continually produces a timeout.
    Having studied the traffic with tcpdump, I found the following:

    The installer makes a request to the web server and performs layer1.cpanel.net GET / cpanelsync / RELEASE
    However, the server gives him 301, the installer ignores her and runs the query again and again ...

    Here's how it looks from the server when I emulate a request via telnet:

    Code:
    # telnet  69.72.212.11 80
    Trying 69.72.212.11...
    Connected to layer1.cpanel.net (69.72.212.11).
    Escape character is '^]'.
    GET /cpanelsync/RELEASE HTTP/1.0
    
    HTTP/1.0 301 Moved Permanently
    Connection: close
    Location: http://layer1.cpanel.net/cpanelsync/RELEASE/Index of /cpanelsync/RELEASE/
    Content-Length: 0
    Date: Tue, 04 Jan 2011 11:03:00 GMT
    Server: httpupdate
    Is it reason for timeout errors?

    Code:
    ......connected......receiving.....Timeout on receive.....server closed connection......connecting to 69.72.212.11...@69.72.212.11......connected......receiving.....Timeout on receive.....server closed connection......Done
    Done syncing /scripts
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    FATAL! Failed to properly update /scripts
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    
     
  2. a.sheipani

    a.sheipani Member

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    I've been having the same issue trying to install cPanel since yesterday.
    Keeps timing out on cpanel servers, any solutions?
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Please open up a ticket in WHM > Support Center > Contact cPanel or using the link in my signature for us to investigate this further. Also, what tier are you currently using on your machine, a.sheipani?

    Code:
    cat /usr/local/cpanel/version
    If this is EDGE in any way, we definitely want to know this is happening, since EDGE just went to 11.29.0.11 version.
     
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