Installation process was unable to synchronize error

[rohit09]

The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.


What I'm using is 6.9 64bits Centos

How could I fix this

Thanks

[2018-04-12 02:02:17 -0500] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information
(in cleanup) Can't call method "info" on an undefined value at ./updatenow.static line 40813 during global destruction.
2018-04-12 02:02:18 982 (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2018-04-12 02:02:18 988 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
[[email protected] home]#

 

[cPanelMichael]

Hello @rohit09,

Can you check to verify that connections to httpupdate.cpanel.net are possible? EX:

host httpupdate.cpanel.net
ping httpupdate.cpanel.net

Thank you.

 

[Deker]

I'm facing same issue with the exact same error.
I had cpanel installed on this server till yesterday. I installed cloudlinux on my server yesterday and restarted the server but the OS has crashed and I had to reinstall the OS.
This time I installed the Cloudlinux first (successfully) and then tried to install cpanel, but now facing this error.
Is there any fix for this odd problem?

Here is the output of host and ping commands:

# ping httpupdate.cpanel.net
PING httpupdate.cpanel.net (72.29.88.74) 56(84) bytes of data.
64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=1 ttl=46 time=216 ms
64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=2 ttl=46 time=217 ms
64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=3 ttl=46 time=215 ms
64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=4 ttl=46 time=215 ms
64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=5 ttl=46 time=215 ms
64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=6 ttl=46 time=216 ms

# host httpupdate.cpanel.net
httpupdate.cpanel.net has address 216.14.113.158
httpupdate.cpanel.net has address 208.74.121.39
httpupdate.cpanel.net has address 67.227.128.74
httpupdate.cpanel.net has address 209.85.80.214
httpupdate.cpanel.net has address 67.205.110.4
httpupdate.cpanel.net has address 69.73.140.17
httpupdate.cpanel.net has address 67.159.2.2
httpupdate.cpanel.net has address 216.38.56.98
httpupdate.cpanel.net has address 208.100.0.204
httpupdate.cpanel.net has address 70.87.220.252
httpupdate.cpanel.net has address 67.222.0.10
httpupdate.cpanel.net has address 66.23.237.210
httpupdate.cpanel.net has address 83.170.94.2
httpupdate.cpanel.net has address 94.75.231.77
httpupdate.cpanel.net has address 63.247.66.98
httpupdate.cpanel.net has address 66.71.244.18
httpupdate.cpanel.net has address 204.10.37.146
httpupdate.cpanel.net has address 208.43.108.66
httpupdate.cpanel.net has address 208.109.109.239
httpupdate.cpanel.net has address 76.76.26.254
httpupdate.cpanel.net has address 74.50.120.123
httpupdate.cpanel.net has address 85.13.201.2
httpupdate.cpanel.net has address 72.29.88.74
httpupdate.cpanel.net has address 103.252.152.1
httpupdate.cpanel.net has address 208.43.129.162

 

[cPanelMichael]

Hello @Deker,

Can you confirm if the issue was temporary, or if it continues to be a problem?

Thank you.