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Installation process was unable to synchronize error

Discussion in 'General Discussion' started by rohit09, Apr 12, 2018.

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  1. rohit09

    rohit09 Well-Known Member

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    The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.


    What I'm using is 6.9 64bits Centos

    How could I fix this :(

    Thanks

     
    #1 rohit09, Apr 12, 2018
    Last edited by a moderator: Apr 12, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @rohit09,

    Can you check to verify that connections to httpupdate.cpanel.net are possible? EX:

    Code:
    host httpupdate.cpanel.net
    ping httpupdate.cpanel.net
    Thank you.
     
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  3. Deker

    Deker Well-Known Member

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    I'm facing same issue with the exact same error.
    I had cpanel installed on this server till yesterday. I installed cloudlinux on my server yesterday and restarted the server but the OS has crashed and I had to reinstall the OS.
    This time I installed the Cloudlinux first (successfully) and then tried to install cpanel, but now facing this error.
    Is there any fix for this odd problem?

    Here is the output of host and ping commands:
    Code:
    # ping httpupdate.cpanel.net
    PING httpupdate.cpanel.net (72.29.88.74) 56(84) bytes of data.
    64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=1 ttl=46 time=216 ms
    64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=2 ttl=46 time=217 ms
    64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=3 ttl=46 time=215 ms
    64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=4 ttl=46 time=215 ms
    64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=5 ttl=46 time=215 ms
    64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=6 ttl=46 time=216 ms
    Code:
    # host httpupdate.cpanel.net
    httpupdate.cpanel.net has address 216.14.113.158
    httpupdate.cpanel.net has address 208.74.121.39
    httpupdate.cpanel.net has address 67.227.128.74
    httpupdate.cpanel.net has address 209.85.80.214
    httpupdate.cpanel.net has address 67.205.110.4
    httpupdate.cpanel.net has address 69.73.140.17
    httpupdate.cpanel.net has address 67.159.2.2
    httpupdate.cpanel.net has address 216.38.56.98
    httpupdate.cpanel.net has address 208.100.0.204
    httpupdate.cpanel.net has address 70.87.220.252
    httpupdate.cpanel.net has address 67.222.0.10
    httpupdate.cpanel.net has address 66.23.237.210
    httpupdate.cpanel.net has address 83.170.94.2
    httpupdate.cpanel.net has address 94.75.231.77
    httpupdate.cpanel.net has address 63.247.66.98
    httpupdate.cpanel.net has address 66.71.244.18
    httpupdate.cpanel.net has address 204.10.37.146
    httpupdate.cpanel.net has address 208.43.108.66
    httpupdate.cpanel.net has address 208.109.109.239
    httpupdate.cpanel.net has address 76.76.26.254
    httpupdate.cpanel.net has address 74.50.120.123
    httpupdate.cpanel.net has address 85.13.201.2
    httpupdate.cpanel.net has address 72.29.88.74
    httpupdate.cpanel.net has address 103.252.152.1
    httpupdate.cpanel.net has address 208.43.129.162
     
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