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SOLVED Installed Cloudlinux & found more users than I should have.

Discussion in 'CloudLinux' started by OzyPhil, Mar 10, 2019.

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  1. OzyPhil

    OzyPhil Member

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    Hello

    I have installed CloudLinux and under users in the Live Manager it displays duplicates (as shown in image ) the duplicates are 1- default account (no idea how that got there) and 3 - N/A accounts. All 4 have no domains attached but the default one does have/show Speed,PMEM, IO,IOPS,EP,NPROC and package readings but no username either, and the other 3 just have duplicate usernames to the other 3 actual accounts which displays all the details and nothing else.

    Is this normal, is there an issue or it misconfigured somewhere?

    How do I remove these?

    Cheers

    Wouldn't let me load an in my OP.

    Anyway as it turns out I have also found duplicate packages. one called default which is my current package and the other is called VE_DEFAULT.

    I only have 1 package in the system ATM.

    Cheers
     

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    #1 OzyPhil, Mar 10, 2019
    Last edited by a moderator: Mar 10, 2019
  2. rpvw

    rpvw Well-Known Member

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    I am very unclear why LVE sets up a DEFAULT user (I guess it is a fall-over configuration if no other is found) , nor have I found any explanation as to why there should be both a 'VE_DEFAULT' and a 'default' package, although I would gess that the 'default' package is the LVE mirror of the default package in the package manager.

    The 'types' of users that LVE manager is reporting in your attached png may help you figure out what is going on:
    Screenshot-2019-3-10 WHM [echo] LVE Manager - 78 0 16.png
    Hope this helps:

    Full documentation at cPanel LVE Manager
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @OzyPhil,

    Can you open a support ticket so we can check to see why "N/A" appears instead of the actual LVE ID next to the "Reseller" icon? You can post the ticket number here and we'll update this thread with the outcome.

    Thank you.
     
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  4. OzyPhil

    OzyPhil Member

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    Hello

    I have since worked out why I am seeing duplicate accounts and the duplicates without details.
    The duplicates are reseller user accounts and the reason they are empty in details is because those resellers don't yet have any user accounts under their name (within their own account).

    Cloudlinux should have (help tips) (?) with explanations of what things are as I am finding it's taking hours to find out what everything is and how it works.

    Having said that I am getting through it although I have worked out as yet why I am seeing the VE_DEFAULT package as yet but I have read that others have it as well and that it seems to be normal as no one has questioned it being there and their only questions are how to edit it. So if it being there id normal then it seems so far all is good.

    I also presume N/A stands for no accounts.
     
  5. OzyPhil

    OzyPhil Member

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    I don't see a RESOLVED button option on these threads so I will write it here.

    Please consider this post resolved.
     
  6. sparek-3

    sparek-3 Well-Known Member

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    I've always been a bit puzzled as to how or why CloudLinux does things the way it does. And the documentation always left a little to be desired. I suppose for some people (most people?) CloudLinux is good. But if you like really getting into the meat of a problem and figuring things out yourself, I'm not sure if CloudLinux is the answer. I've found that there are a lot more efficient ways to do a lot of the tasks that CloudLinux does, but just requires a bit more studying to get it all figured out. I'm guessing more people would rather hand this off to CloudLinux and use that time for something else.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I've marked this thread as solved per your request. Additionally, you can report the feedback quoted above directly to CloudLinux using their ticket system at the link below:

    Submit a request – CloudLinux

    Thank you.
     
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