Installing Bugzilla/Perl stuff problems

Daniele.Gri

Member
Apr 9, 2010
13
0
51
As per topic, I'm trying to install Bugzilla on a cPanel account.

My main problem is that there's nothing in the error log and when visiting the page I get a 500 Internal Server Error page.
And that's kind of a show stopper.

Where can I find more information to debug this issue?
 
Last edited:

cPanelJamyn

Social Engineer
Staff member
Jan 29, 2009
105
2
143
Typically, 500 'internal server errors' are caused because:

a) permissions are bad on your public_html files/folders
b) ownership is bad on your public_html files/folders
c) bad directives in public_html/.htaccess or similar

Regardless, the server's /usr/local/apache/logs/error_log will indicate the cause of the problem in much more detail for you, which should make it simple to track down.
 

Daniele.Gri

Member
Apr 9, 2010
13
0
51
Checking /usr/local/apache/logs/error_log via ssh helped a lot (I ran Main >> Security Center >> Fix Insecure Permissions (Scripts) and it helped immensely) but now I'm stuck with a weird error,
(13)Permission denied: /home/----/subdomains/bugzilla/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

I tried to chmod the .htaccess file (is that even a smart thing to do?) but to no avail any further clues?

P.S.:

Nevermind, it was just a matter of setting $use_suexec = 1; and running ./checksetup.pl to fix stuff.
 
Last edited: