installing joomla using a kikstart setup

[chahir]

hello every body
i have a trouble
i am purchasing a joomla template with akeeba kickstart installation
the problem is: public_html folder doesn't accept kickstar.php file and it's the only way to setting my website
i did change permission, editing file using the cpanel editor but no way
always the same message
" The File Manager does not support extracting this type of archive."
i need help
thank you

 

[ZenHostingTravis]

Hi @chahir,

Perhaps you could extract the files locally and upload them via FTP instead?

 

[chahir]

Hello
Thank you for reply
I did it and it's always Hiden

 

[cPanelLauren]

What type of archive file is it? There may be alternate ways to extract it.

 

[chahir]

Thank you for all
Problem was solved
It was blocked from server host because it was considered like malware

 

[Handssler Lopez]

To avoid this type of incompatibility when generating a backup with Akeeba Backup in joomla go to the settings of Akeeba select that the backup file generated is .zip by default Akeeba generates the copies in .tar.gz with this you should be able to restore the backup correctly.

I hope I have helped!