Installing new SSL certificate

[PatrickVeenstra]

After buying (and installing) a new SSL certificate because the old one expired, I'm still getting the expired warning.

BTW I installed the certificate by copy-pasting it into the text box, but using the "install" button returns:
Template::Exception:
[TYPE]=[undef]
[INFO]=[SSL::installed_hosts() failed: You do not have the feature “sslinstall”.
]
[TEXT]=[]
at cpanel.pl line 1031.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4383
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 267

edit: I've "upgraded" the account to the default feature set to make sure "SSL Host Installer" is active.

p.s. Is it a bug that when you remove a certificate is CPanel it still shows up in WHM? -I've removed it from WHM also, and now it's gone.

 

[PatrickVeenstra]

Follow up: the bug is as is, but the

solution is to install the certificate from WHM and NOT from CPanel.

 

[cPanelLauren]

Hi @PatrickVeenstra

This isn't a known issue if this is something that's reproducible on your system I'd encourage you to open a ticket with us so we can look into it further.

Thanks!

 

[PatrickVeenstra]

Hi @cPanelLauren, I opened a ticket a little while before I created this thread. In fact I looked how to close it after finding the solution, but couldn't find a way, so it's still open.

 

[cPanelLauren]

Hi @cPanelLauren, I opened a ticket a little while before I created this thread. In fact I looked how to close it after finding the solution, but couldn't find a way, so it's still open.

Can you tell me the ticket ID?

 

[PatrickVeenstra]

Also in WHM:
Home »SSL/TLS »Purchase and Install an SSL Certificate
Click on the account's: "Goto CPanel" and you get "This feature is not available to your account."

It seems that somehow the ticket didn't get opened correctly. So I've created a new ticket: #11412861

 

[cPanelLauren]

Hi @PatrickVeenstra

I just checked in on that ticket and it would appear this was due to the Tweak Setting option "Allow cPanel users to install SSL Hosts." being disabled, as well as internal case CPANEL-24656 which has been corrected in cPanel / WHM 78 and is reflected in our changelog here:
78 Change Log - Change Logs - cPanel Documentation

To resolve the issue for you presently our analyst enabled the tweak setting and then rebuilt the cache allowing for the setting to actually reflect as being enabled.

 

[PatrickVeenstra]

The setting was enabled (at least on the other account), but CPanel didn't rebuild the cache.

In case anyone else has this issue, you can rebuild the cache manually from the command line: /usr/local/cpanel/bin/build_global_cache