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Installing SSL cert for add-on domain - cPanel doesn't complain but doesn't upload.

Discussion in 'General Discussion' started by jontyc, Mar 29, 2014.

  1. jontyc

    jontyc Registered

    Mar 29, 2014
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    CentOS 6.4, cPanel 11.42 - so apparently SNI is supported. I don't have a dedicated IP.

    Was supplied private key, cert and CA bundle from certificate authority.

    In TLS/SSL Manager in cPanel, I uploaded the key ok.

    When I upload the cert, cPanel says, "Installed Certificates for the domain(s):" but doesn't actually list the domain I specified when I bought the certificate.

    Plus I don't see in cPanel where to upload the CA bundle?

    This is shared hosting and I don't have access to WHM.

    Called the hosting provider and the consultant I spoke to wasn't aware of the ability to have SSL without a dedicated IP.

    Is there anything I have to ask them to enable?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Please direct your hosting provider to the following document:

    SSL FAQ And Troubleshooting

    In particular, the section on "What is SNI Support" should help clarify that it's now possible to install a certificate on a shared IP address.

    Thank you.
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