Installing SSL certificate for mail server

[bluepine]

Hello all,
I stumbled upon a problem during an installation. I setup an SSL certificate and now I receive the following error by checktls.com:

[001.512] Cert NOT VALIDATED: unable to get local issuer certificate
[001.512] this may help: What Is An Intermediate Certificate
[001.512] So email is encrypted but the domain is not verified

I followed the "this may help" link (which explains I need to install an intermediate certificate) but in my WHM interface I noticed that the intermediate certificate is the same sent with the certificate activation email. Everything else works properly but this is preventing another server to connect and work properly with mine. Any hint?

Thanks

Stefano

 

[cPanelMichael]

Hello

Could you let us know which method you are using to install the certificate? If it's for the mail server, you should use:

"WHM Home » Service Configuration » Manage Service SSL Certificates"

Also, is this a certificate that you purchased from a SSL issuer, or is this a self-signed certificate generated through Web Host Manager? Typically, SSL companies will provide you with a CABundle.

Thank you.

 

[bluepine]

Hello, Michael!
Thank you for your reply. I installed the certificate going to Service Configuration -> Manage Service SSL Certificates. The certificate has been bought by the client who forwarded me the delivery email, it's a QuickSSL Premium certificate. The email the client received has two certificates: the SSL certificate and the "Intermediate certificate". There is no CA-Bundle, that one tho gets generated by the form on the "Manage Service SSL Certificate" when I paste the SSL certificate in the top box.

Thank you

Stefano

 

[cPanelMichael]

Hello

Please open a support ticket so we can take a closer look to see why the certificate is not validating properly. You can open a ticket using the following URL:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.

 

[bluepine]

Hello

Please open a support ticket so we can take a closer look to see why the ticket is not validating properly. You can open a ticket using the following URL:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.

Hello Michael!
The ticket # is 4137285. Thank you in advance.

Stefano

 

[cPanelMichael]

It looks like the issue was with the intermediate certificate provided by the SSL issuer. The suggestion in the ticket was to contact the SSL issuer to obtain an updated intermediate certificate.

Thank you.