The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Installing SSL Certificate

Discussion in 'Security' started by whipworks, Jan 4, 2016.

  1. whipworks

    whipworks Well-Known Member

    Joined:
    Aug 19, 2014
    Messages:
    105
    Likes Received:
    1
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    Hi guys. I'm having an issue installing a newly renewed certificate. It seems the option to "Install" is gone on the control panel. Any clue as to why this suddenly happened?
     
  2. whipworks

    whipworks Well-Known Member

    Joined:
    Aug 19, 2014
    Messages:
    105
    Likes Received:
    1
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    I have also tried installing the certificate on the main CPanel server via "Install and SSL Certificate on a Domain", it says it's successful, but the certificate still didn't install. I went back the domains control panel and the "Install" option is still not there.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Your access level is listed as "Reseller Owner". Could you report this issue to your web hosting provider so they can review /usr/local/cpanel/logs/error_log and determine why the SSL certificate installation reported success but failed?

    Thank you.
     
Loading...

Share This Page