Installing TrustWave SSL Fails: The system failed to find an owner for the domain

willkruss

Member
Jan 29, 2014
12
0
1
cPanel Access Level
DataCenter Provider
Hi,

We are a VPS provider and have many customers using cPanel. One of our clients has purchased and installed a TrustWave certificate to the server, however, when he tries to install it he receives:
The system failed to find an owner for the domain “xxxxxxx.com.au”.

I can reproduce this by:
Logging into WHM
Go to "Install an SSL Certificate on a Domain"
Click "Browse Certificates"
Select their user "xxxxxx"
Select the trustwave certificate
It loads the certificate details
Click 'Install'
The error reads:
The system failed to find an owner for the domain “xxxxxxx.com.au”.

I'm not sure how to fix this for my client. I've also tried installing through cPanel (instead of WHM) but the same error occurs.

Thanks,
Will Kruss
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,910
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Check to make sure that domain name is created as an account, or added to an existing account. If it is, see if you can determine the account owner with the following command:

Code:
/scripts/whoowns $domain
Thank you.