type the following at a shell prompt:
perl -e 'print crypt("newpassword",rand(100)) . "\n"'
That will give you a new encrypted password.
Once you have that, edit your products/access.asc file and replace the current encrypted password with the new one, as generated above.
Be sure not to mess up the file format. The file columns are tab-separated and there should not be any nasty artifacts, such as those left over when you use a Windows-based editor. Either use a UNIX-based editor or be sure to use ASCII mode when transfering the file back and forth.
Backup what you have before you start!
cPanel.net Support Ticket Number:
cPanel.net Support Ticket Number: