Intermittent 403 errors accessing javascript file

[sp3ctre69]

Hi,

I have a forum running on an WHM server and intermittently it is giving "403 (Forbidden)" errors on a javascript file.

The link to the file is as follows:

http://<domain>/<site>/styles/we_universal/template/jQuery.headroom.min.js?assets_version=12

It seems to happen on Safari on my iPhone but not on the desktop browsers. I wondered if it was a mod_security trigger but mod_security hasn't been enabled on the server (and is explicitly disabled for this site).

This file has 755 permissions just like the other files, and works 90% of the time, but if I hit refresh a few times this file (and only this one.. ever) will give a 403 error.

The error_log gives this:

[:error] [pid 12328] mod_ruid2 <domain> GET /z4new2/styles/we_universal/template/jQuery.headroom.min.js?assets_version=12 HTTP/1.1 chdir to /home/virtfs/jsz2foru failed

Any suggestions would be much appreciated, I've been rattling my head over this all day.

Thanks,

Jim

 

[sp3ctre69]

mmm, I just found this thread:

http://forums.cpanel.net/f185/case-...-mod_ruid2-cpanel-jailshell-error-355451.html

... about case #72109 which seemed similar... I disabled jail shell for that domain and it seems to be working so far... I thought that case was fixed already so not sure if it really is related (or even if it is actually fixed, only time will tell).

Can anyone shed some light on this? Thanks

 

[cPanelMichael]

Hello

Could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.