The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

internal error on Account Transfer page in WHM

Discussion in 'General Discussion' started by nixgurus, Mar 17, 2012.

  1. nixgurus

    nixgurus Member

    Joined:
    Feb 16, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Google
    cPanel Access Level:
    Root Administrator
    I just noticed an internal error while I am transferring an account from client's old hosting to my hosting. Following are the first few lines from account transfer window.


    Copy an account from another server with account password
    Attempting to copy USERNAME from XXX.XXX.XXX.XXX

    Trying to fetch cpmove file via cPanel XML-API!
    (internal error) Sat Mar 17 01:07:06 2012 [12014] error: Can't locate object method "tid" via package "threads" (perhaps you forgot to load "threads"?) at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/XSLoader.pm line 95.
    at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/XSLoader.pm line 95
    eval {...} called at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/XSLoader.pm line 95
    XSLoader::load('Net::SSLeay', 1.45) called at /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/Net/SSLeay.pm line 629
    eval {...} called at /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/Net/SSLeay.pm line 631
    require Net/SSLeay.pm called at /usr/local/cpanel/scripts/getremotecpmove line 108
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    667
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    There was a recent issue with Net::SSLeay that resulted in an error similar to what you have reported. For reference, the internal case number for it is 57778. Could you submit a ticket so we can confirm if your issue is related to this case?

    Submit A Ticket

    Thank you.
     
  3. nixgurus

    nixgurus Member

    Joined:
    Feb 16, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Google
    cPanel Access Level:
    Root Administrator
    Ok. I'll submit a ticket as soon as possible. But the problem is I no more have access to that server
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    667
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Yes, it's just the destination server you will need root access to if it's related to "Net::SSLeay" issue. When you submit the ticket, please post the ticket number here so we can track the issue for you.

    Thank you.
     
  5. nixgurus

    nixgurus Member

    Joined:
    Feb 16, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Google
    cPanel Access Level:
    Root Administrator
    Hello Michael,

    What I am saying I do not have access to that server where error occurred. I was transferring a client's web sites from his one server to another server. So, opening a ticket can't help me. I am just curious about this error "is this error serious or negligible?"


    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    667
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Assuming it's related to case number 57778, then it's already resolved on the latest builds of 11.32 available.

    Thank you.
     
Loading...

Share This Page