Internal server error 500 and while exporting large email folders

Ahsan

Member
Mar 28, 2016
7
1
3
Jeddah
cPanel Access Level
Root Administrator
When i try to export some large files from the Email client (horde) in cpanel I a m getting the following error

( Internal Server Error
500
The cPanel Server operation timed out at cpsrvd.pl line 541.
cpsrvd/11.54.0.21 Server at ibitcpanel.example.com)

And Some times also there is another error coming while exporting emails i.e File Not Found , However i take backup of my all mail files from our hosting provider and we are creating our own premises setup.

Could you please help me on this i am stuck on it from last two days , I also change the settings under Tweak setting to increase the session time but nothing works.

Your kind support in this regard will be much appreciated. Thanks
 

Ahsan

Member
Mar 28, 2016
7
1
3
Jeddah
cPanel Access Level
Root Administrator
Hi,

Thanks for your quick reply.

First i login to the cpanel of the domain from WHM.
Then I open Email accounts.
From there i open web access mail.
I select Horde email client.
then i right click on the desired folder to export i.e. Inbox that contains 2500+ emails with attachment and the size of the mail in file manager is 2.3+ GB
after some time i get the error 500 INternal server Error and also another error for another emails i.e. File not found

Firefox can't find the file at ibitcpanel.example.com:2096/cpsess4759868741/horde/services/download/?app=imp&actionID=download_mbox&mbox_list=SU5CT1g&type=mbox&token=TBB1Ar4QFaZIRHLYGFX_HWz&fn=/.
Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.
 

Ahsan

Member
Mar 28, 2016
7
1
3
Jeddah
cPanel Access Level
Root Administrator
Error_Log
Code:
PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 81264640 bytes) in /usr/local/cpanel/base/horde/services/download/index.php on line 58
[2016-03-28 14:42:12 +0300] warn [cpsrvd] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 155.
   Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x28b7250)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 72
   Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x28b7250), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x28af3d0), "subprocess_write_handle", GLOB(0x28b22f8)) called at cpsrvd.pl line 6297
   cpanel::cpsrvd::cgiHandler("app", "php", "document", "./horde/services/download/index.php") called at cpsrvd.pl line 6126
   cpanel::cpsrvd::phpHandler("document", "./horde/services/download/index.php") called at cpsrvd.pl line 5341
   cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1663
   cpanel::cpsrvd::dodoc(HASH(0x1801df0)) called at cpsrvd.pl line 1346
   cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 850
   cpanel::cpsrvd::script() called at cpsrvd.pl line 340
 
Last edited by a moderator:

Infopro

Well-Known Member
May 20, 2003
17,113
511
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
I am able to download a much smaller inbox successfully using that method. I selected zip format for the download.
Inbox that contains 2500+ emails with attachment and the size of the mail in file manager is 2.3+ GB
Sounds to me like that box is just too large if I was to guess. Is there a specific reason you're exporting email in this fashion?
 

Ahsan

Member
Mar 28, 2016
7
1
3
Jeddah
cPanel Access Level
Root Administrator
Yes I have to get one .mbox file for my backup that we will convert into .pst format for outlook so we can access all the emails internally without login to the cpanel from outlook in future.

Before our sites was running on hosting provider but now we are creating our on premises setup for WHM and Cpanel, I simply import all email data from cpanel to the new cpanel that is now on premises.And i am confused why this happen
 

Ahsan

Member
Mar 28, 2016
7
1
3
Jeddah
cPanel Access Level
Root Administrator
Yes I can download emails id that have smaller email size but for the large one i am getting the error.

Code:
PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 83886080 bytes) in /usr/local/cpanel/base/horde/services/download/index.php on line 58
[2016-03-28 15:12:13 +0300] warn [cpsrvd] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 155.
   Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3d83160)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 72
   Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3d83160), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x3d7a7e8), "subprocess_write_handle", GLOB(0x3d7e190)) called at cpsrvd.pl line 6297
   cpanel::cpsrvd::cgiHandler("app", "php", "document", "./horde/services/download/index.php") called at cpsrvd.pl line 6126
   cpanel::cpsrvd::phpHandler("document", "./horde/services/download/index.php") called at cpsrvd.pl line 5341
   cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1663
   cpanel::cpsrvd::dodoc(HASH(0x1801df0)) called at cpsrvd.pl line 1346
   cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 850
   cpanel::cpsrvd::script() called at cpsrvd.pl line 340
 
Last edited by a moderator:

Infopro

Well-Known Member
May 20, 2003
17,113
511
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Yes I have to get one .mbox file for my backup that we will convert into .pst format for outlook
Why not just connect Outlook to that email account then? If you wish to leave all mail on server after downloading into Outlook, be sure to set that option when setting up the account in Outlook.

Seems that would be a bit easier for such a large account.
 

Ahsan

Member
Mar 28, 2016
7
1
3
Jeddah
cPanel Access Level
Root Administrator
I am using whm and cpanel in VM having Cent OS 7, I am using trial version of WHM and CPanel, the ip i assigned to the domain i can ping it from my local machine but when i try to connect it with outlook its not working.