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Internal Server Error after easyapache save and build

Discussion in 'EasyApache' started by jaoc2013, Apr 17, 2014.

  1. jaoc2013

    jaoc2013 Registered

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    Today I installed some components in easyapache, once I finish installing, I went to restart apache and thought everything was fine,
    but when I enter the website shows me a Internal Server Error,
    after going back to easyapache and shows me this error:

    No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/easyapache.pl): subprocess exited with status 12 (ENOMEM)

    Can anyone help to fix these issues?

    Thanks,
     
  2. vanessa

    vanessa Well-Known Member
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    500 IS errors can be a number of things - please start with loading your website, then pasting us the last few lines of your Apache error log. /usr/local/apache/logs/error_log
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    It looks like your server may have reached it's memory limit. Is this a VPS? If so, check /proc/user_beancounters to see if you notice any fail counts for the parameters imposed by your VPS hosting provider.

    Thank you.
     
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  4. jaoc2013

    jaoc2013 Registered

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    Hello,
    this is the result when you run the command cat / proc / user_beancounters
    this is the result to chekiar the command

    # cat /proc/user_beancounters
    Version: 2.5
    uid resource held maxheld barrier limit failcnt
    10108461: kmemsize 19328301 19349720 9223372036854775807 9223372036854775807 0
    lockedpages 0 0 9223372036854775807 9223372036854775807 0
    privvmpages 509043 509185 524288 524288 337

    Thank you.
     
  5. vanessa

    vanessa Well-Known Member
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    A lot of errors for privvmpages, but it would still be helpful to see your error log as originally requested.
     
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  6. jaoc2013

    jaoc2013 Registered

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    /usr/local/apache/logs/error_log:
    Code:
    [Thu Apr 17 14:14:26 2014] [notice] caught SIGTERM, shutting down
    [Thu Apr 17 14:14:28 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
    [Thu Apr 17 14:14:28 2014] [notice] ModSecurity for Apache/2.7.7 (http://www.modsecurity.org/) configured.
    [Thu Apr 17 14:14:28 2014] [notice] ModSecurity: APR compiled version="1.5.0"; loaded version="1.5.0"
    [Thu Apr 17 14:14:28 2014] [notice] ModSecurity: PCRE compiled version="8.21 "; loaded version="8.21 2011-12-12"
    [Thu Apr 17 14:14:28 2014] [notice] ModSecurity: LIBXML compiled version="2.9.0"
    [Thu Apr 17 14:14:29 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
    [Thu Apr 17 14:18:11 2014] [error] [client 190.214.25.177] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/icxo/public_html/app.php, referer: http://domain.com/
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I recommend consulting with your web hosting provider to see if they can increase the memory allotted to this VPS. The fail count in /proc/user_beancounters shows that your VPS is running out of memory. Beyond that, see if any memory/CPU limits are imposed in your Apache configuration file. EX:

    Code:
    grep RLimit /usr/local/apache/conf/httpd.conf
    Thank you.
     
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