Jorge Aguilar

Registered
Jun 26, 2017
3
0
1
Ecuador
cPanel Access Level
Root Administrator
Hola amigos tengo un error que no se como solucionar, cuento con:

  • CLOUDLINUX 7.3 x86_64 standard – server
  • cPanel & WHM 64.0 (build 24)
Todas las cuentas funcionan bien solo una cuando ingreso a /cpanel la misma que adjunto

- Removed -

ME da ese error 500 es decir no puedo ingresar ni al cpanel no ejecuta ningún archivo PHP solo los html bien pero ningún PHP esta con la versión 5.4 nativa funcionaba todo bien pero ahora da ese error y no se como solucionar, me pueden guiar por favor...
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Could you let us know the output from /usr/local/cpanel/logs/error_log and /usr/local/apache/logs/error_log when you encounter the 500 error code in your browser?

Thank you.

Translation:

Hola,

¿Podría informarnos la salida de /usr/local/cpanel/logs/error_log y /usr/local/apache/logs/error_log cuando encuentre el código de error 500 en su navegador?

Gracias.
 

Jorge Aguilar

Registered
Jun 26, 2017
3
0
1
Ecuador
cPanel Access Level
Root Administrator
Thanks in /usr/local/cpanel/logs/error_log the error is:


[2017-06-26 14:11:14 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:16:14 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:18:01 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:19:23 -0500] info [autoconfig_call] Mail::ClientConfig Notification => [email protected]***** via EMAIL [ev entimportance => High (1)]
[2017-06-26 14:24:14 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:24:29 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:31:03 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:31:17 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 14:37:17 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.


AND in /usr/local/apache/logs/error_log the error log is:


[Mon Jun 26 14:46:26.979217 2017] [cgid:error] [pid 32726:tid 139902198794368] (12)Cannot allocate memory: AH01241: exec of '/usr/sbin/suexec' failed
[Mon Jun 26 14:46:26.979705 2017] [cgid:error] [pid 3717:tid 139901823567616] [client 181.39.225.124:51222] End of script output before headers: redirect.cgi
[Mon Jun 26 14:46:31.846757 2017] [cgid:error] [pid 399:tid 139902198794368] (12)Cannot allocate memory: AH01241: exec of '/usr/sbin/suexec' failed
[Mon Jun 26 14:46:31.847299 2017] [cgid:error] [pid 3353:tid 139901739640576] [client 181.39.225.124:31793] End of script output before headers: ea-php56
[Mon Jun 26 14:46:34.106573 2017] [cgid:error] [pid 450:tid 140165557086336] (12)Cannot allocate memory: AH01241: exec of '/usr/sbin/suexec' failed
[Mon Jun 26 14:46:34.107033 2017] [cgid:error] [pid 30237:tid 140165125179136] [client 181.39.225.124:31797] End of script output before headers: ea-php56


What do you think of this error please your help?
 

Jorge Aguilar

Registered
Jun 26, 2017
3
0
1
Ecuador
cPanel Access Level
Root Administrator
Hello i have this error too...


[2017-06-26 14:52:14 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.

[2017-06-26 15:00:14 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 541.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

The output suggests your server is running out of memory. Do you notice a lack of free memory when running the "free -m" command? How much RAM is installed on your system?

Thank you.