The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Internal Server Error Issue

Discussion in 'General Discussion' started by slumvillain, Oct 10, 2013.

  1. slumvillain

    slumvillain Registered

    Joined:
    Oct 10, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello,

    I've always been able to create accounts on my VPS with no problem. For the last two days when I create an account and then go to list accounts in WHM and click the cpanel icon of the newly made account I get this error:

    Internal Server Error

    500

    No response from subprocess ( (cpanel)): subprocess exited with status 255

    cpsrvd/11.38.2.7 Server at ip-xxx-xxx-xx-xx.ip.secureserver.net

    The only thing that I can think of that has changed recently is trying to install a ssl certificate on one of the sites located on the server. It wasn't installed successfully and was deleted. Other than that I'm completely lost.

    Any help would be greatly appreciated. Thanks in advance.

    CENTOS 5.8 i686 virtuozzo
    WHM 11.38.2 (build 7)
     
  2. cPMarkF

    cPMarkF *nix Technical Analyst
    Staff Member

    Joined:
    Feb 4, 2013
    Messages:
    11
    Likes Received:
    3
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    Hello,

    Please open a support ticket via the support portal so that we may log in and view some logs and determine the cause, and correct the issue. Thank you.
     
  3. slumvillain

    slumvillain Registered

    Joined:
    Oct 10, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks for responding.

    I've never done that before, is there a place you can point me towards for a step by step?

    Thanks.
     
  4. cPMarkF

    cPMarkF *nix Technical Analyst
    Staff Member

    Joined:
    Feb 4, 2013
    Messages:
    11
    Likes Received:
    3
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    Hello,

    You can go to https://tickets.cpanel.net/review/login.cgi.

    If you don't have or know your login, there are instructions on how to recover your login information. This information was provided from the cPanel Store where you purchased or registered your license.
     
Loading...

Share This Page