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SOLVED Internal Server Error loading WHM after update

Discussion in 'General Discussion' started by netwanderer, Jun 20, 2019.

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  1. netwanderer

    netwanderer Registered

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    Good afternoon,
    I've been updating my cpanel install from a very old V60.

    the last successful login was at version 68.
    loading /whm is currently giving:
    Internal Server Error
    500

    Undefined subroutine &Cpanel::Config::Session::session_dirs called at /usr/local/cpanel/Cpanel/Session/SinglePurge.pm line 73.


    Running the only thing I have seen on the forum searching I ran the following and had this response.


    [email protected] [~]# exim -bpc
    11
    [email protected] [~]# ps faux |grep upcp
    root 32244 0.0 0.4 62780 15700 ? Ss 13:36 0:00 cPanel Update (upcp) - Slave
    root 15704 0.0 0.0 118040 1004 pts/0 S+ 16:18 0:00 \_ grep upcp

    Can someone out there tell me where to go from here to continue patching/upgrading.
     
  2. GOT

    GOT Get Proactive! PartnerNOC

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    The presence of the upcp process would indicate that an update process is still running. Is that still there and is it still a problem?
     
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  3. netwanderer

    netwanderer Registered

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    indeed, seems it waited till server load dropped a touch and kicked off the next one along.
    I had not realised that it would daisy chain the updates.
    Guess I just freaked when I couldn't login.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @netwanderer,

    I'm happy to see the issue was solved after the update process finished.

    Yes, if you start a cPanel update that includes multiple major version upgrades of cPanel & WHM (e.g. version 60 to version 80), the cPanel & WHM update process (upcp) will automatically upgrade your server to each intermediate version. One of the reasons it's done this way is so the update process can perform compatibility checks for each intermediate version prior to the upgrade to that version.

    Thank you.
     
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