Internal Server Error when accessing webmail account

robison.justin

Registered
Jan 14, 2014
1
0
1
cPanel Access Level
Root Administrator
Hello. I am having an issue accessing/viewing a mailbox using webmail. When I log into the webmail account it has 500,000+ emails but will not show the email messages only the total count of emails and is still within the quota plus I have tried extending the quota just to see if it would help... Is there a cPanel script I can run to fix this???

Thanks,
Justin
Server Administrator
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Which webmail application are you using to access the mail? You should be able to review the error log for the specific webmail application to determine why it's failing to load. EX:

/var/cpanel/roundcube/log/

Thank you.