- Jun 3, 2008
Thanks by your help master @cPRex yet we can´t open ticket 94335417 neither we can OPEN NEW Ticket.It really seems like there is an issue with the operating system itself on the provider you are using since you are getting so many odd errors. The system_id file is a unique code for your specific server to help us track the analytics, and it seems odd that something in the /var/cpanel directory would have a file operation failure.
At this point we really need to examine one of the servers directly. If you are still having issues with the ticket system, can you email [email protected] so they can help you look into that? That will open a ticket directly with our Customer Service team, and then once the ticket system issues are resolved our Technical Support team can look into the install issue.
Then from OTHER SERVER with cPanel, we open NEW ticket: 94335671
but... can you believe this "answer" AFTER of 18 hours:
cPanel THECNICAL: """ I regret to hear that you are still encountering issues when rebooting your server. Please clarify precisely what you mean when you say the server is not reachable. What method are you using when you attempt to access the server? Do you receive any error messages when you attempt to access the server? Have you performed any tests to determine the server's state? Can you ping the server's main IP address? Can you connect to the SSH port? """
more of 20 MESSAGES in ticket, and this answer from PROFESSIONAL THECNIC.
Not even my 3 year old would answer that.
NOTE: after of MORE 10 messages in post number 94335671